Hampton Inn & Suites Phoenix-Surprise

"The front desk woman was amazing. I wish I remembered her name. I an issue with checking in because insurance booked under the wrong name. However, she was kind, patient, and helpful. The rooms were clean (even after i wiped everything down again with my own cleaning supplies), beds were not comfortable, and breakfast was horrible but it's free hotel food so I don't expect 5 star food. 5 stars simply for the front desk woman. If she wasn't there, I'd give the hotel a 3.5"

"We are Diamond members. We love anything, Hilton. Only issue was that the digital key had to be reset by the front desk before we could get into our room."

"Nice small suite. Liked the ability to close the doors to the 'bedroom' & separate it from the kitchen/sitting room. Kitchenette with bar-sized sink, small fridge, small coffee maker, & a cupboard. Bathroom was clean. Room in good order & will stocked. Area around hotel is safe. Fast food & one or two sit down restaurants within a mile or two, but you will need a car. Grocery & drug stores are close, but nothing in walking distance."

"We traveled from San Francisco in hotels of the same category, and so far, this is the best one we’ve stayed in. The lady who checked us in, her name was Paula, was very friendly and helpful. The hotel was very clean and had a pleasant scent, and there was always a coffee and tea corner that you could use all day. The included breakfast was excellent and quite varied, with a waffle maker. In the evening, near the entrance, there were fresh cookies to enjoy. The hot tub and pool were open until 10 PM. Additionally, there was free EV charging available."

"The rooms are very clean(2 Queens) and spacious, bathrooms bright with plenty of amenities, bed was quite comfortable and the a/c worked beautifully. The staff was very friendly and made me feel welcome. I even left behind my phone charger and it was returned to the front desk for me to pick up. I will definitely stay here again! Thank you."