Dutch Bros Coffee 16986 West Waddell Road, Surprise, AZ 85388

"We're at Dutch Bros often, we changed to this location once it opened and we will continue coming to this location. Service is fairly fast, the people are nice and polite. The pup cups are much larger than that mermaid coffee place and they actually show their appreciation for your pups cuteness! Best location in Surprise."

"They are so friendly and provide a great experience!! I love Dutch bros everywhere they are phenomenal and there drinks are delicious."

"Had a terrible experience with a dutch bros employee last night. Dutch bros was having a $4 medium rebel deal so I decided to go. The drive-thru line was very long so we walked up to the window where we then waited for about half an hour for someone to even acknowledge the line forming at the window. Once they did we ordered as usual expecting to be charged $4 plus tax since we got a medium rebel. Instead, I was charged almost double as well as my sister. Initially I had thought it was simply an accident so once our order was done about 20 minutes later I asked about it. My sister’s drink was also completely wrong and they made no effort to fix it. When I asked the employee confirmed that she did not give her the discount. Yet, she did not apologize. Based on her reaction and customer service I fully believe she did it on purpose. Now if this wasn’t frustrating enough she did not apologize once or correct her mistake. The only ‘solution’ she gave me was 10-15 bonus points on my app. (She did not give this to my sister who deserved even more compensation than I did since she didn’t even get the drink she paid double the price for!!) This is one of those moments where I wished employees here wore name tags!!"

"well, when it's 110 degrees out, we finally did not have to wait in a line to get a cold frosty drink. we ordered the Snicker freeze, and of course, I get the nitro cold brew cans to go. the Dutch Bros Nitro Cold Brew is one of my favorites, I always get a few cans when I am visiting."