Sonora Quest Laboratories 1151 South La Cañada Drive, Green Valley, AZ 85614

"MIRANDA, THE SONORA QUEST SUPERVISOR FOR GREEN VALLEY NEEDS YOU TO CALL HER IF YOU HAVE PROBLEMS WITH STAFF MEMBER PRISCILLA IN GREEN VALLEY. Had to finally speak to Miranda, the staff supervisor for Sonora Quest in Green Valley. One of the staff, Priscilla, has done a 'poor' job of customer service for my wife and I. The last two times, Priscilla claimed we didn't have appointments. I showed her the emails from Sonora Quest we did. She then began telling us we didn't do the paperwork necessary for the appointment. We told her we did the Q&A online through the guide on their website. We advised Priscilla their website doesn't let you move forward to the next screen's that finally confirm the appointment, so the proof of our appointment 'confirmation' shows we did what was required. Priscilla didn't like this. She made us do the paperwork in writing, while my wife with a 100 degree temp, 81 years old, had to wait 30 minutes after a scheduled 8am appointment. Priscilla was more interested in pointing fingers at us and speaking this way 'in front of other patients' checking in next to us. I explained to Miranda our last 3 experience's with Priscilla in about 6 months, hasn't been good and if for any reason their computer appointment system failed to have the information. All Priscilla had to say, "our appointment software system via computer may have made an error and would you mind doing a new Q&A?" But no!, Priscilla spoke to us as children in front of other patients and a fellow staff member there at the counter. 3 visits ago a fellow staff member had to correct Priscilla when the Sonora website had changed, stating patients are allowed to do WALK-IN visits without an appointment, which we were directed to do by our physician 30 minutes earlier. She tried pulling the, "we can't see you unless you've made an appointment", routine she seemed to have down Pat. Well, Priscilla didn't like being corrected by her fellow staff member in front of the public. It really seems she doesn't want to do the work at the computer to check in patients and simply passes it on to the patients. So like I've said, call Miranda at Sonora Quest in Tucson, she really wants to hear from you about trouble with customer service from Priscilla in Green Valley. Hopefully Miranda has had time to re-train her by now."

"I'm an extremely hard stick, when needing a blood draw for any reason, takes the average lab tech 7 or more pokes to get any blood out of me but the people here always get me on the first try, I have very damaged weak veins so I am very impressed with staff here."

"Poor ability to actually find a vein, and failed to process blood work before checking out for a 3-day weekend, leaving us hanging without important knowledge."

"Says on website that covid testing is free and walk in. I get there and they said they don't do free rapid covid test. Plus I had to go on another site to see if I am eligible to get the test and had to pay $110. That's why I went there for a free rapid covid test. Update your website so people won't be mislead."

"Very bad experience. I was there for hours and hours. I was drinking water the whole time. When I had to leave a urine same they said the technician who helped me wasn’t available and made me wait another 1-1/2 hours. I was sick to my stomach and actually ran out of their office to vomit. I am convinced I was experiencing water intoxication. There is no reason why one of the other girls couldn’t help me. I believe I was discriminated against by them."