Arizona Community Physicians Northwest Imaging Center

"My first mammogram here a year ago was horrible. The tech was rude and asked me why I didn't have a hair tie to put up my hair. I've never been asked that before. When I told her that I nearly passed out several times having this test done she dismissed my concerns. I also have some shoulder stiffness due to an old injury she complained that I couldn't hold my arm high enough to get a good picture. Again, I've never heard that before. This year I told my doctor I was thinking about going elsewhere for my mammogram because of the way I was treated. We discussed it and I said maybe someone was just having a bad day. So this time before my appointment, I called and asked that I not have the same technician and that I have a 3D mammogram because I have dense tissue. I don't know why I was only given the 2D option. There seems to be a lack of communication with the center and the doctor. I was upfront with the technician about my history and concerns. It was a good experience this time. I'm still not positive I will be back next year. I will consider it then."

"I have had many mammograms in my life and most people are very courteous and helpful. The woman today was extremely rude. She seemed to be very upset that I asked to use the restroom first. Everything went downhill from there. She would position your breast on the plate, your arm on the machine, your toes pointed forward, and rudly say...move your hair. I would have been happy to tie it up if asked. She was just rude the entire time."

"I schedule my fasting mri two weeks before to be able to take the day off from work, after driving 1/2 hour to check in at 7:15am, I received a call at 6:55am that my appointment was being cancelled due to their tech calling out sick. It’s crazy how they could not accommodate me with another tech, hard to believe they only have one tech working for this huge facility. I went and called Radiology LTD I should have scheduled their since day one"

"Today was my 4th time coming in. I’ve had X-rays twice, a bone scan and today had an MRI. I read reviews yesterday and thought “boy, they’ve gone downhill since the last time I was there”. Every visit I’ve had before was fantastic. Friendly, prompt service. Today was no exception. The person who called me last week to schedule was a bit gruff on the phone. Bordering on rude. But she got the job done and I don’t need someone to be warm and fuzzy, I need them to do their job. Today when I arrived, I was greeted with a smile. I was called back for my MRI promptly. The person who called me back was very informative and friendly. The tech did a great job. 5 star service."

"I went for my yearly mammogram after coming here for years. The outer staff was fine as usual, but the tech that actually did the mammogram was so rude, not friendly at all and when she was done, I asked to see the pictures, which I ALWAYS have done. I asked her, “Could I see the images?” “Nope” I said, “Excuse me?” “I said no you cannot, you are not a doctor” I said that I knew that, but just even wanted to see the last one. Nope I told her that I had always asked before, and was allowed to. She just answered, NO. Then she told me that I could leave!"