Big O Tires 35 South Idaho Road, Apache Junction, AZ 85119

"Update: Walker, the manager of the shop, asked me to give him a call so that we could discuss the situation. Before even starting the conversation, he sincerely apologized for the inconveniences that I had to experience with the work that was done. He went out of his way to ask how they could keep my business. He offered me a free oil change on my truck, which I do appreciate. And, he apologized for the problems that occurred. We ended the call there, but with a day to think about what transpired in the garage, I called him and asked that the last charge be credited back to me, because it would not have occurred if all work had been double checked. He agreed and posted the credit on my card. Walker is a gentleman and knows how to care for and treat his customers right. Thank you sir! Front desk staff were great- professional , polite, and friendly! The tech who worked on my truck was polite and friendly, but his attention to detail was sorely lacking in his work. He installed a spring air bag system on my truck. The first time I picked up my vehicle and brought it home the air lines on the driver’s side were leaking so fast that the compressor ran continuously, trying to meet preset psi. I found the leak easily because the hiss from the leak was so loud. Truck was returned to the shop. The second time I picked up the vehicle, I checked to make sure everything was working before leaving the shop. This time there was a leak on the passenger side! So, again the tech failed to double check his work, and make sure the system was working properly before calling me to pick it up. He told me he did not know how to use the wireless remote. He had the directions, which had easy to use directions with pictures. I was told the controller was not working on the passenger side. The shop ordered a new controller which I appreciated. That was installed and I was called to pick up the truck for the third time. Again, before leaving the parking lot, I checked to make sure the system was working. Guess what? Yep, the system was leaking again, which I pointed out to the tech. He got on the ground under the truck, and “finger tightened” the air line connections, in the parking lot, not following torque specs again. So he obviously did not double check his work again for the third time. I had to return the truck three times because the work done there was not double checked before having me pick it up. I had to reschedule my time and things I had planned because of a lack of attention to detail on the tech’s part. Wasted not only my time, but the shops also. I was charged half an hour for the new controller placement. If all work had been double checked, all work could have been done in two visits, when I first brought the truck in to install the system and the second to fix what was wrong and was not identified by the tech at the first visit."

"I've been having work done here in Arizona with Big O on Idaho for 6 years and have never been disappointed! As a retiree, it's easy for people to take advantage of us old people. But this ENTIRE outfit does an outstanding job, not only with tires. An appreciative Iowan."

"Quick, courteous, fair service. My Crown Vic picked up a screw and I wanted a professional opinion. My go-to tire shop went out of business but I remembered buying tires here. Big O dismounted and tested the tire (no leak) and brought all 4 tires up to requested pressure. What a nice surprise to learn there was no charge. Thank you for the great service, Big O AJ."

"I could not have blown a tire in a better spot. The team here took care of me almost immediately after the tire blew and got me out of there before the sun was down. And unlike many chain/franchise tire shops, they nailed everything from the torque spec on my lug bolts to dealing with the stupid wheel covers on my vehicle."

"I need to be honest I recently had my oil changed at a different location on crimson near baseline and had a awful experience. My husband assured me this location was on the ball and they were. They kept me updated and completed it in the time and price they told me. I would go back in a heart beat! Great staff!!"