Massage Envy,

13637 North Tatum Boulevard, Phoenix, AZ 85032

"When they want to sell gift cards or others, they sent emails. But they didn't send any email my membership expiring. I had 2 paid massage. Last month my membership expired that I didn't know. They didn't even send an email about my membership expiring soon and I lost 2 paid massage. $160 lost. I was member since 2012. They should offer a reverse, but they didn't. No more Massage Envy. Ever! I have seen a new massage franchise called Elements Massage. I will try out them. I m a very honest person. You can read my another review below I left 9 years ago. Now, I left negative because this is not a good costumer relationship. Massage therapists were %50 chances massage envy in any way. Some good Some very bad. So, why should I continue in massage envy. I will give my money other places."

"*this is NOT a massage/aesthetician review** PROS: Fully stocked product section, convenient location CONS: I’ve been here twice now, needing a specific skincare product. Both times were Sunday evenings, when the posted business hours are 8am-8pm. I arrived around 7:30pm to find the doors locked. Since it was within posted operation hours, I called, & was subsequently let in to purchase the item. If I were the franchisee, I would want my business hours to be honored by my employees; customers can’t show up during posted hours to find the business closed."

"Laura is absolutely the best! The Facials are always relaxing and give my face a beautiful glow. Highly recommend her for your next facial ."

"Paid for a 30 minute stretch & it lasted 18 minutes. Also she hurt my bad knee after I told her to be careful with it. The full body massage a got was average at best. If you miss an appointment they charge you full price and don’t care to call or text you if you don’t show or do something for you as a compromise, I understand the workers need to get paid but the company should work with you in some way. Bad business practice I think."

"Angelo is a knowledgeable massage therapist. Not just a normal massage, he applies therapeutic techniques to any issues you have with your muscles. He also provides range of motion and stretch techniques. I decided to add some essential oil options they offer to my massage and chose “Detox”. Included was Lemon, Grapefruit and Juniper Essential Oils. Simply Amazing!! They even give you what’s left over in the bottle to take home. The entire room Smelled Amazing! I leave feeling REJUVENATED every time!! Also Ciera, Daniel, Enrique and Bethany. Thank you so much!!"