Walgreens 1550 West Valencia Road, Tucson, AZ 85746

"Went in last night to pick up a prescription. Was told that there was in issue with my insurance and I needed to bring in a copy of it so I did. This is not a complaint about the pharmacist that helped me last night but he told me my insurance was expired and that he would leave a note for someone to call my insurance today. Waited this morning to hear back from the pharmacy only to call them and basically got complained at over the phone from the pharmacist today that “they don’t call insurance, I would have to call insurance.” He stated that to me multiple times after I told him someone told me they would call. I get it. I’m just reiterating what someone had told me so either take accountability or don’t but it’s not my fault. I’m just trying to get the meds I’ve been waited over three days for."

"Darrell at the front of the store provides disgustingly rude customer service. Some serious retraining needs to happen in this store. Why would your store put someone up front that clearly despises his job and customers?"

"Walgreens have terrible customer service but this one may take the cake. I try to go get my meds before work and get there at 8:10am when the pharmacy opens. The pharmacy wasn’t opened.( the other day I got there at 7:25pm and again wasn’t opened but they close at 8pm) I call and am on hold until about 8:22 when they finally get in and I tell them that I tried to get my medication because today was the day it’s gonna get put back and he tells me okay we will extend it. I get off work early and I am waiting for about 9 minutes in the drive thru no one in front of me. They finally come up and say that my medication was put back even though I called and asked for it not to be put back because I tried stopping there when no one was there."

"Always understaffed with long weight times even during nonpeak hours. Staff appears overworked, stressed, sometimes exasperated...no fault to their own as it appears they are working hard and try to be friendly though are often short and not as a result of the pressure/stress to complete work with speed. Patients waiting are often complaining about wait times and delays when I'm there. Drive-thru is a little better. They also said my insurance didn't pull up and told me to call to figure out why. I immediately called my insurance and verified I was active/enrolled and insurance rep advised they should have done a benefits verification call to them...which they clearly did not have time for and instead put the responsibility on the patient and wasted my time."