Edible Arrangements 1729 North Dysart Road, Avondale, AZ 85392

"Our family used the Edible Arrangements service to send heartfelt regret when our 91 year old patriarch passed away. They called to confirm delivery time and address. We were home during the agreed upon time span. They never came. The next morning they called and left a message stating we were not home. I called them back, after dealing with a rude, unorganized, hard to deal with male employee, I asked what address they went to, he read the address to and it was not the correct house number. The Edible Arrangements employee tried to play it off as our fault. After dealing with this condescending individual for several minutes he put me on hold to setup another delivery. The delivery window was 6 hours in duration. I told him we would find a way to manage a person being at home. A unexpected family health matter came up, so I called and explained that there wouldn't be anyone home for half the day to facilitate receipt of delivery. The same ridiculously rude individual again blamed us for everything. And said he had to talk to his team and put me on hold for several minutes, as he came back on line and insulted me by saying they would deliver at 5:00 in the evening if someone would be home, I assured him we would be there. At that point he began his next insulting rant by telling me he wasn't through with me yet. I was through with him. No delivery was made at 5:00, we were there waiting. 3/7/2024 RATING ZERO STARS"

"My husband and I are celebrating our anniversary today. We decided to go to the edible arrangement location off of McDowell and Dysart. The service that we received was so terrible that we left without placing our order. When we walked into the location, the young lady came from the back and immediately told us that whatever we ordered was going to take at least 30 minutes. We were OK with the waiting and also had another errand to run so it was fine. We start to look through and make our request and things that we would like known to the young lady. Everything that we requested was an issue even when we increased our order to something that was more costly. It was still an issue for this young lady. Once we made our selection, my husband attempted to pay this young lady with cash. We were told that our $80 order could not be paid in cash after having waited and being treated so inappropriately treated by the young lady. This is a deplorable way to treat a customer. I wonder if our treatment was because we are African American… or is your staff just unjustifiably rude to everyone?"

"I love customer service I walk in for a thing full arrangement for my wife and Gladys was real helpful. She help me pick something so simple but love it my wire love it thank you so much oh thank you Gladys for the delicious strawberry as I wait for my arrangement"

"I’m really disappointed. I paid to send my mother an arrangement for Mother’s Day. She is allergic to strawberries so I called on the phone to ensure I could trade the strawberries out with a different fruit. I was on the phone for a total of 30+ minutes ensuring this could be done. I phoned the store two days ago to verify that the order was still confirmed. She told me they would replace the 6 strawberries with 6 honeydew or cantaloupe and that three would be dipped in chocolate. Today my mother who is allergic to strawberries received an arrangement with 6 strawberries. She is afraid to eat the other fruit. None of the modifications I requested and confirmed were made. This is not quite how I wanted to celebrate my mother."

"I ordered a bouquet of chocolate covered strawberries and two balloons for my daughters birthday and the arrangement was beautiful! They chose perfect balloons to go with the arrangement and the customer service was great, location was clean and smelled clean! Will gladly order from this location again!"