AAA Paradise Valley Auto Repair Center 15439 North 40th Street, Phoenix, AZ 85032

"I had my brakes replaced here a while back and they started to be a problem. I took the car in and AAA diagnosed and repaired the problem under warranty. Super grateful for their help. These guys always do a great job. I have been going here for many years, multiple vehicles. Highly recommend. THANK YOU!!"

"Well run organization. They work on older OBD1 cars as well. Shop is spotless - more than I can say about others I evaluated. Transparent in their charges and explained the bill thoroughly. A bit on the pricier side, but maybe in the big picture they are the best value for $. Like they say, you get what you pay for. Brian (my technician) determined my problem quickly and efficiently. I'll be back."

"Been with AAA for 9 years. Had to have a new battery replaced. After installation Orlando took my money and split. When I got in my car to run some errands, my dashboard was lit like a Christmas tree. I went to the AAA garage on greenway and 40th street to see if they could reset. The manager came out telling me I didn’t have an appointment. I told him my issue, which he could care less, and without even looking at my dash told me I had to take it to a Honda dealership. There wasn’t anything he could do. Btw I’m in a wheelchair and getting around is difficult. I left and went to my repair shop and they had it resolved in 5 minutes. The AAA manager was a self righteous arrogant human being. Don’t take your cars there. You’ll be sorry."

"Car was serviced quickly which was great. When I made the initial appointment, the employee over the phone told me I could get a diagnostic on a squeaking rattling sound yet on the day of the service, it wasn't communicated properly and I was only set up for an oil change. The man who helped me the day of service, Gibson, was fairly rude about explaining why that wasn't possible. He even said something like "I'm not finished talking" when I explained I needed more help understanding the miscommunication. Later when picking up the car he didn't greet me or my partner and we stood in silence for quite some time and rude again when explaining all the things wrong with my car. There was an estimated ticket for almost 7k worth of repairs. Its common for me to experience this at mechanic shops where I'm not being treated with courtesy and respect, especially when being talking to about the way my car works. So far, my continued experience is something like "your mechanic doesn't know what their doing, you're dumb enough to fall for it, let me explain what's actually happening." It gets pretty old. I like AAA and have never had problems with their costumer service before, but this guy was cold (in his silence and lack of a smile) and a jerk in his tone of voice when speaking to me. I shouldn't have to be rich, well dressed, knowledgeable about cars, or a man to get just some kindness and general courtesy, especially when I push back about a problem I experienced with a miscommunication about services. I'm sure Gibson is nice to other people, but I unfortunately didn't get the best side of him today."

"If you are looking for a great auto repair shop in Paradise Valley, look no further than AAA Paradise Valley Auto Repair Center. I have been a loyal customer of theirs for over a year and I can honestly say that these folks run a classy shop. They have a team of skilled and experienced mechanics with weird names, who can handle any kind of car trouble. The folks working up at the front desk are always courteous, respectful and transparent. They take the time to explain what is wrong with my car, what needs to be done to fix it, and how much it will cost. They also give me different options to suit my budget and preferences. The manager, Gibson, is particularly good at breaking down complex technical terms into simple language that I can understand. He never pushes me to do anything that I don’t want to do and always respects my final choice. He also follows up with me after the repair to make sure everything is working well. I appreciate the informal yet informational nature of the shop. They make me feel like a valued customer and a friend. I trust them completely with my car and I would recommend them to anyone who needs a reliable and trustworthy auto repair service."