Coulter Cadillac Phoenix 1188 East Camelback Road, Phoenix, AZ 85014

"Paul contacted me today with a favorable resolution. I applaud Coulter Cadillac on being dilligent in resolving my service issues. Paul showed that Coulter values customer satisfaction. **Update I have been contacted by Paul the GM and we are actively working on a resolution.** Took my GMC here for service because a message appeared that stated Reduced Engine Power and the service engine light came on. They advised of a total of approx $1100 to fix my vehicle. Picked it up, paid, drove away less than 10 minutes down the road white smoke appears, i turn back around and take it right back. The attendant i was working with Allan has me wait while they have someone re-check it, he comes back in about 15 mins saying "bad news" something about a piston and overall i need a new engine, after i just literally paid over 1k for a supposedly fixed car. AVOID THIS GMC SERVICE CENTER AT ALL COSTS!!!!"

"Worst service ever! I took my vehicle in for service on Monday (03/04) got it back on Saturday. During the week, my service advisor never informed me how long it was going to take. never called nor returned any of my calls. The worst part, my vehicle was NOT leaking oil when i took it for service. Next day after picking up my car, (sunday) my driveway is ruined because my vehicle is leaking oil it actualy has no oil!!! instead of fixing it, they broke it!"

"This dealership is the reason why people hate car dealers. They are greedy, dishonest, and don’t care one bit about the customer. I bought a used Buick from this dealer, and before they got their money, all I heard was “we have a used like new policy! Our $700 preparation fee is to make the car look and feel like new!” They did not even bother to vacuum the interior - I had to vacuum the previous owner’s straw wrappers and cat hair out of the middle console. Even worse, they sold me a car with warped brake rotors that were 1mm thicker than minimum spec. When I brought it back to get them replaced, they said sure we will take care of it. But they resurfaced them instead of replacing, which left them even thinner!!! I’ll have to spend $1000 on brakes for this car before I drive it 500 miles. This dealer will prioritize profit over safety EVERY TIME. If you want an HONEST dealer that actually cares about your safety more than their money, steer clear of this dump."

"We had a fabulous experience at Coulter Cadillac from our first visit. We met Cody Holliday that first day and he was very attentive to our wants and needs. As we waited for our Lyriq to be built Cody kept us informed all along the way. He was also outstanding in getting us the very best deal for our trade in and a Costco rebate. When it came to our pick up day, Cody was well informed and helped us learn all the features of our new vehicle. After all of that Cody sent us on our way with his business card so we could call back if we had any questions. When we have reached out Cody has been there to help us. All and all Coulter Cadillac gets a 10+."

"Sped half way past me on the right side and proceeded to cut me off, forcing me into the gore. Now being behind their driver, I honked to record my disapproval, and then the driver brake checked me. Coulter's employees are not caring individuals. How are so many dealerships with bad employees still in business?"