Volkswagen Service 1499 East Camelback Road, Phoenix, AZ 85014

"This service department is the worst! All they care about is money forgetting it’s the customer that’s having to pay it. I’ve had to get my car fixed there several times and each time and I’ve had to bring it back for either for the same issue that wasn’t fixed or a “new” issue as they claim it to be just to get more money. One time I brought my car there for air filters and had to bring my car back at least 3-4 times because it wasn’t put back together correctly. Funny how they tend to forget about those times and the gas, time and how inconvenient that is for a customer. CAMELBACK VW service department as well as Frank the manager really need to take some customer service and communication classes because the customer service is also trash! Instead of compromising they want to milk you for every dime they can. Run from this place, they don’t care about their customers!!!"

"Randy is my go to! He is literally the best! I highly recommend him because he is honest and on top of making sure you have the best service ever!"

"kept me waiting 4 hours for service on my car.. i get back to my car and the check engine light & tire lights were still on? then i go back in to ask what happened and they go … “ did you know you had your check engine light on?” WHAT? that’s why i made the appointment? so they spent 4 hours doing what exactly? do not come to this service department they are absolutely horrible."

"I have never wrote a Google review in my entire life, but after my experience at Camelback VW Service yesterday, I felt this was necessary. On 1/28/23, I brought my 2019 Jetta in because my brakes were making this rattling/grinding sound when applied as well as for routine maintenance service. I mentioned this online when I scheduled the service as well as made sure my service advisor, Chris Park, was aware of the issue when I dropped off the vehicle. Upon picking up my Jetta, Chris stated there were no findings as to why my brakes were doing this nor did he hear the sound himself. After my appointment, the brake rattling/grinding continued. Yesterday, 11/17/23, I brought my Jetta in again for the brake sound and routine maintenance service. My service advisor was Myles Spivak. Again, I mentioned the brake issue when scheduling the service online as well as made sure Myles was well aware I’ve been experiencing this issue since January and have previously come in for it. Upon pickup, Myles just told me how much I owed and didn’t mention the brakes issue. I had to be the one to bring it up. Myles stated no issue was found nor did he hear the rattling/grinding sound. My mom was with me and asked if the brakes were inspected and stated she has owned multiple Audi/VW vehicles and has never had this issue. Myles response was extremely dismissive and he snarkily said if she really wants, he can “quote us for new brakes, but your car doesn’t need a brake replacement.” I (very kindly, I’m not one to get upset) said I’m going to take a video of the brake sound so I can come back and show him. Myles, again, snarkily said “you can do that”. I paid for my service and got in my Jetta parked under the service awning. I drove forward 10 ft to the stop sign and unsurprisingly, my brakes made the noise it has been for the past 11 months. I would of gone right back in, but Myles was already in such a rush to get me out of the building since he had finished my vehicle just before their 6pm closing time. I’m genuinely concerned about my vehicle and how VW refusing to fix (or even acknowledge) this issue while my vehicle is under its 6 year warranty could impact its resell value/lead to expensive repairs down the road that I will be forced to pay out of pocket for. I will be continuing to research and seek out answers for what is wrong with my Jetta, but I will most definitely be driving the extra miles to go to another VW dealer to avoid Camelback VW."

"Solid crew in there. Fast paced. Little to no mistakes made. Even went out of there way to save me a few bucks! Have noticed a few employees visibly frustrated before but not even gonna dock a star for it — just don’t be an idiot customer."