Hand and Stone Massage and Facial Spa 4727 East Cactus Road, Phoenix, AZ 85032

"Bought a gift certificate for my husband for Christmas...finally got him to agree to go in. Booking his introductory visit appointment was challenging online...tried cancelling one of the services the same dayI booked (and same as service day) - OH wait there's a 50% cancellation fee? WHAT? I called the location and explained my issue - the employee was very nice but said she couldn't do anything without manager's approval...so I'd have to wait for her to come in and make a decision. (I called at 8:30A and she was coming in around 10A). Manager called and left me a message OK we will cancel the service with no fee OH and by the way the employee that is scheduled to do his massage called in...so his massage is cancelled also. I was told to call back and reschedule.......OK so I call back ask to speak to her..not available...employee on the phone tells me sorry there are no appointments available for today ...OK. I call my husband explain ...he tried calling and guess what he got an appt at 1:30. GOOD for you I told him! He comes home after his massage - he shares with me that he paid $139.95 and $20 tip and has $40.05 on his gift card....I said wait the introductory massage is suppose to be $79.95 not $139.95....we call the location to inquire what happened? I am told ..."a gift card purchase is not eligible for the "introductory" pricing....WHAT??? It's his first visit and when I paid for the gift card it was with cash...(MONEY) so why not? NOPE it says it on the website (STUPID) I don't read every dang word on the website and I was not told when I purchased the gift card all the dos and don'ts. SO Here's the deal...we'll use the remaining $$s on the gift card but then that's it....never to return to this business and I'll make sure to spread the word on the lack of customer service here... NOT a good first impression for my husband's first massage experience. Don't bother asking me to call you to discuss because it's not sincere it's just your standard response.....I see it on all your reviews Hand and Stone"

"Very impressed. There was a Chicana young Aesthetician that was so amazing to work with. She did wonders on my face. I've been to a few H and S places and this one was by far the best experience especially thanks to her!"

"Had a hot stone massage at the Lone Mountain location by Nikki Lyn (sp?) that was so relaxing I might have fallen asleep. Nikki was great, very professional, communicative but didn’t talk too much which I appreciated. Brittany, at front desk, was super easy to deal with, very helpful. An overall great experience for a fraction of cost of higher end spas."

"Love this location!!! Sage has been my go-to for amazing facials. I feel like she's helped me keep my skin looking fresh and more youthful. She always has great tips and she remembers my preferences. She really makes the experience topnotch for me."

"Wonderful professionalism displayed by the whole office. My therapist, Georgia, was very skilled. The massage was therapeutic. Her use of discussion during the service was appropriately minimal. Georgia’s knowledge of her art was impeccable. I was appreciative of details like her ability to sense my muscles feedback to tweak a stretch and the scented warm moist hot towel to wipe off with and watermelon water at the conclusion of my service."