The Root

"I had a wonderful experience at The Root Salon today. Amaya Destiny did a color, glaze and blowout for me and I absolutely love the way my hair looks and feels. She helped me decide on the color and was very patient. The color looks great! I've been to the Root Salon in the past with a good experience as well. Reception staff was very courteous as well. I will be re booking with Amaya again in the future and will probably bring my daughter and son in for haircuts."

"Really wanted to go here since the only places that cut curly hair are outside of Phoenix. I called a few days ago and was told that not a single stylist in the salon knows how to cut 3b curly hair. I then was trying to find somewhere else online and saw a review from someone with curly hair saying they loved the service they got. So I decided to try again via email bc they are so close to me and was told via email (after disclosing that I didn’t want a curly “deva curl” cut, I wanted help to grow out my hair for my 2025 wedding) I was told to book with a certain stylist. I was then called for intake today and after getting my information the receptionist said that the stylist I was told to book actually couldn’t do “ethnic” hair. It’s not any of the receptionists fault they were all very nice, I ended up being short and frustrated by the end of the last call, which isn’t fair. But also why in 2023 can stylist not at least trim split ends off of any hair type, even “ethnic” hair to help with hair growth? Why is the only option for curly hair to get deva curl mullet cut? I just wanted a trim to help with growth instead of having to drive 30-45 minutes for a haircut I don’t really want. If there are any recommendations in central Phoenix for people who can cut “ethnic” 3b hair that would be great. I am not going to give them 0 stars I am sure they do great work but it sucks that in this day and age they don’t have one person at their salon that will take on an “ethic” hair cut."

"We had the best experience ever today! My daughter needed a trim to even out her hair so we decided to check out The Root. Recommended by a friend. This was the best experience ever. Shane was amazing with our daughter. Super friendly, funny and explained everything he was doing before he would do it. The atmosphere is perfect and all of the staff were very friendly. I will be booking an appointment for my mom next! I think we have found our forever place!"

"My highlights service felt rushed and ended up more stripy than I wanted. I literally said I don’t want stripes and that I like it well blended. I also showed them a picture of what i wanted. This was done by one of their more senior stylists too… I won’t be returning. 3 stars because it’s not absolutely terrible and they offer customers water, tea, etc. which is nice."

"I am typically not one to do bad reviews, and try my best to leave good ones instead. However this salon and their very rude and arrogant management has led me to do so. I went in on Saturday requesting an auburn balayage (have provided the inspo pic below). Instead, I was given a very blonde, patchy balayage. I went home wanting to settle and not have to go back. However, after texting my stylist (who I will not name) and told her I am looking to add more auburn as it looks blonde. She had me come in the next day and only had the idea that she was going to TONE me... not add the auburn color. I told her my "money pieces" were pretty orange and that I'm not happy with them and would like them to go. She told me she didn't have time to do that and that we would need to schedule another time... a week later. For paying over $300 I felt waiting a full week with choppy, ugly hair was absolutely not going to happen. She knew I was unhappy with my hair. I decided to go to another salon (Snapdragon Salon) HIGHLY RECOMMEND. They noticed my haircut was very choppy, and also said it themselves the money pieces were too thin and not faded enough at all. I called root today asking nicely (at first) for a refund because I paid $300 for something worth maybe $50. The manager was absolutely rude and clearly thought the situation to be funny. Here are some comments I received from him "let me talk" (said this after I corrected his false statement about my requests), "you took it upon yourself to go somewhere else because you needed it NOW NOW NOW" (um I gave the stylist a second chance but she "didn't have time" and must not have completely understood what I was asking for. She wanted me to go GOLD not AUBURN). I started this conversation very calm and collected simply asking for either a full refund or at least half of it back. They are cheap, rude, ignorant, and highly unprofessional. If you are wanting something close to the inspo pic you have in mind, please go to Snapdragon Salon as it is very close to the root, you get a consultation before beginning, and time is put into the job. The last pics are what I received from Snapdragon. Pretty nice right!?"