Aspen Dental - Glendale, AZ - Arrowhead

"Unfortunately, my crown came off within two weeks, I was assured it wouldn't be an issue though. I was actually able to get in next day, thank goodness. The Dr and her team were amazing and gave me additional tips and tricks for better care. That's what clients and patients value. Thank you!"

"I can honestly say I’ve never been to a dentist that had so many happy and friendly employees! The doctor was so pleasant, honest and helpful, and all of her technicians and staff are sweet. It was really quite an awesome experience and a place I would definitely go to if I need work done"

"First visit at the Arrowhead location...wasn't impressed. We confirmed our appointment a week prior via a phone call as their texting system kept sending us random times. When we arrived, they had cancelled one of our two appointments.....even though we confirmed verbally a week prior when we were trying to figure out why our texts kept having different times....we also kept confirming with each random text we received which were quite excessive. I asked the receptionist how my appointment got cancelled and she stated because we didn't get in touch with you yesterday we cancelled it.....FALSE. one was confirmed and one wasn't? Excuses. I asked where it stated you got cancelled without a verbal confirmation...she pointed to the wall....I said seriously? This is my first physical visit...I couldn't possibly have seen anything posted in your lobby as I've never been here....MORE EXCUSES. There were other upset clients in the lobby too, a man was trying to walk in for care and the front office girl was rude, very short and curt explaining he'd have a very long wait. He ended up leaving. Another elderly woman was in the lobby sitting next to me waiting to talk about her bill--she waited for at least 35 minutes before anyone helped her...but you better believe the team had time to talk about their lunch plans and ordering Canes. Had to ask twice for them to look up my insurance information...the lead receptionist told me she couldn't do anything without my actual insurance card with a policy# -physical cards are fairly obsolete these days. So I called my prior dentist who instructed me how to tell THEM to look it up online as a dental provider. They eventually did...the gal that helped with the verification was very sweet. And they eventually managed to get a second appointment 2 1/2 hours later for us.......AFTER lunch of course. So we had to go back a second time. Also, they lock their doors at lunch and there were 4 of us standing outside waiting for the doors to openn.....3 minutes after our 1pm rescheduled appointment. The hygienist was awesome! The assistant Jacob and Dentist too...but if I'm being honest, the front team was rude and caddy.....definitely not customer focused.....not sure I'll keep my next appointment. Did I mention I'm an employee of Aspen? Yeah, the team was also not aware of the employee benefit program either....just another thing to add to the list."

"Monica the lab technician was the absolute best! She genuinely wanted to help me and she took her time do so. She is the main reason why I will come back. She also was super nice and has been there for 14 years and is absolutely great at what she does. Again, I am absolutely happy with the result. All thanks to Monica!"

"Staff is very friendly! When I found out I needed to have some work done beyond a check up/cleaning the staff explained things to me in a way I understood, including the procedures and billing process. They were able to fit multiple appointments in a short time period to ensure I got everything done which is important to me as my schedule is not flexible. Great place!"