SWAT Auto Glass

"Said they would provide a service. Changed appointment 3 times and never came due to "mechanical issues" poor communication overall"

"No problems with the service. Two nice young men showed up the next day and installed the windshield in about 20 minutes. My problem was trying to get a receipt. They said they'd text one, didn't get it. Called four times and they kept insisting that it had been emailed and to check my spam folder. Finally talked with a manager and he asked why I thought they wouldn't want to provide a receipt. I'm thinking some kind of a tax dodge. I'll go somewhere else next time."

"Had my windshield replaced with SWAT through insurance in the past which went well. I liked the quality of the glass and the technicians went straight to work. With my previous experience in 2020, I had Allstate and SWAT Auto Glass took care of everything from insurance, tinting and setting an appointment with Honda to recalibrate the camera for the Honda Sensing, all paid for by SWAT with my insurance claim. Can’t forget I received the $100 + 2 night hotel. This time around, I had switched to GEICO and received a different experience. A claim was filed and the work order was sent to SWAT. They were able to make the appointment fairly quickly and again, the service technicians were on time and went straight to work. The issue I’m experience now is more office related. Same vehicle but different ways of servicing. I had a sun strip on my window which the service technician advised they weren’t able to have it installed prior to installation due to the tint guy being out of office, which I had no complaints. Figured I can call the office and have it rescheduled another day upon the tint guys arrival. When i called the office for SWAT, they advised I have to reach out to a separate business to install the front windshield sun strip since this was being completed after the installation. They agreed to pay the other party a maximum of $30 via credit card however I shall be responsible for the remaining although this should be covered by the insurance claim, right? To add, since the tint business I went with needed a physical card, I still ended up paying out of pocket for the full amount and SWAT auto glass will allegedly send in a check payment through mail. Another issue I came across was the camera recalibration. This time around, I had to set an appointment with Honda myself and will have to pay out of pocket then submit a reimbursement request through my insurance, when in hindsight, the last recalibration service was paid for by SWAT which I am under the impression they billed the insurance for. Although it was the same car but different insurances, their process has completely changed from when I originally had a windshield replacement in 2020. It seems as this time around, they made me, the customer, responsible for getting everything done to satisfaction. Not sure if this is cause in-office wanted to skip a few steps or if this is due to how they handle customers based off of their insurance. In addition , they are currently NOT running the $100 cash + Hotel promotion which in my opinion is a great way to market to new and returning customer, so it’s best to ask if the promotion is still active if this is what’s selling you on having work completed by SWAT. I’d still recommend but most likely will look at their competitors in the next event. Best to ask all your questions with your service representative."

"I received service from this company a little over a month ago. I was referred by a family member who had a friend use this company every year and they got the same promo $100. And 2 free nights. I was shocked that I would need another Windshield so soon but a rock on the freeway hit right below my drivers side wiper and it already made a long crack.  I received the $100. Last month and got the email for the hotel room.  So I immediately called them to have them service my windshield. (  The website does NOT say there is a limit or 1st time customer or that you need to mention the promo) just that if you have your Windshield replaced that is the offer. Once the service was completed the driver told me I am not eligible for the offer. I called the office and he said no that is for first time customers only. He said all promotions have to be mentioned at the time of appointment and I am not eligible for anything.  Both times I had to contact my insurance company and change who I wanted my work done by and I explained to them my first appointment what kind of windshield I needed. I made sure they got my business but they are doing nothing to make sure I continue to choose them.  The windshield installer had great communication and was professional. He was quick installing my windshield and reminded me how to take care of my car after the installation.  The person on the phone has always been short with me every time I had to contact him both incidents. He also  gives the attitude that he doesn't Want or Care if he gets my business. My 1st install he even told me to use my original company listed even though I contacted the insurance changed companies and got the approval for my special windshield.  He told me I would Never be eligible for any offers because I would never be a new customer again.  And he couldn't believe I was asking for any offer. They should say on the website that all of their offers are only for first time customers. They definitely need someone else answering the phone to answer questions and making appointments or they will lose alot of business."

"I really enjoyed getting my windshield replaced when I went here. I thought it was going to be like any other service with my car, but they really made me feel right at home. They were very knowledgable, friendly, and fast! They also gave me $100 cash and a hotel stay for using their shop (yes you read that right, both of them)! I will be using this place for any other damages I get for my glass and ill also recommend to my family, friends, and anyone that reads my review! Thank you so much swat glass"