Cadillac of Tucson

"I’m very disappointed at how rushed it was getting my car in and out of the shop. They said nothing was wrong with my car after it wouldn’t start and didn’t address any of my concerns. After I gave them a list of things I wanted them to look at they still didn’t and when they called to tell me my car was ready I asked if they looked at the things I stated he said “I didn’t know those were really concerns you wanted us to address” one day out of the shop and now my check engine light is on!"

"They charge 3% EXTRA if you use a credit card, which is annoying. Do they charge to use the bathroom? Use the drinking fountain? If you ask for an invoice do they charge you for the piece of paper? It is the cost of doing business - raise your prices if you're too cheap, but that is a total joke to charge 3% when you literally charge $400+ for a battery, $100+ for an oil change, etc."

"Set up an appointment for warranty service on our truck. Asked if they could do it on Saturday because we were coming from out of town. 2 hrs away. They were very friendly and said yes it would take less than an hour and scheduled appointment. Arrived for appointment and they said it was going to take 1 1/2 hrs and would only be an oil change because they had no tech to address another problems. Not happy with Royal Cadillac GMC Buick. Will take to our local GMC dealer."

"I am so very happy with the service I received from Susan and Craig. I am very happy with the customer service I received. I wish there were more people like them. They made my experience very enjoyable."