Brake Masters #211

"Made appointment thinking this would save time while I waited for oil change. After 1. 1/2 hours I was told I was all set. Was a little surprised at the $90.00 bill but I drove home about a mile from shop, parked in my garage went inside for about 5 min. Went back outside notice big drops of oil up my dive way and sidewalk and under my parked car. I could see a steady stream of oil dripping from my car. Went back to brake masters they put it back on lift and told the plastic seal on most cars becomes brittle and that it had cracked so they were replacing it with a metal one at no charge. How nice of them. So I waited another 30 min total of 2 hours and 2 trips to correct a mistake that I found. I would think the work that is done would be checked out and oil dripping that bad would be pretty obvious. Can only imagine the nightmare and expense I would be looking at had I not noticed the oil leak immediately. No way would brake masters taken responsibility. I have owned quite a few cars and never had whatever seal they were talking about become brittle and crack. Pretty bad customer service for a $90.00 oil change"

"All the guys here make this a great location! Everyone is friendly and easy to deal with. Not sure how their prices compare against other shops though because I tend to go to mechanics I actually know and trust. So even if it's a bit more I like to give them my business. My wife is a huge fan of them too. They have helped her out a couple times with something like putting on the spare tire for her when I was at work once and didn't charge her. Little things like that where they take time out of their busy schedules to help out a mom with her young kids with her when her husband isn't at home or available to take care of something simple like that...that's what makes the shop great. Customer treatment like that creates loyal return customers. You guys are all great!"

"Ryan manager here is top rated! Knowledgeable about his job and will give you 100% of his experience in the car repair field. Thanks always Ryan appreciate your shops good work, great mechanic’s that know what they are doing. I will be back."

"brake masters helped identify in full issues that were going on with my vehicle. they communicated well and had the car done exactly when they said they would. this is where i plan to take my car if i need any work moving forward!"

"They started work on my car early- I called for an appointment that morning and had a 2;00 appointment. I checked in at 1:15. The job was done by 2:30 after they called with a concern they took care of! Very satisfied."