Mobile Maintenance & Towing LLC 2014 West Gardner Lane, Tucson, AZ 85705

"Let me begin by saying this is an amazing company! My ford explorer broke down on East i10, the driver showed up in no time. Got the car loaded with the most care I have ever seen. Gave me a ride to my house and dropped my car off perfectly in my parking space! You could not ask for a better service. The driver was one of the best I have seen in my life, fast efficient and very knowledgeable and polite! When my ford goes down again with it will” it’s a ford” this will be the only company I will call! Thanks again"

"Just had my car picked up by Gabe. It’s a newer Charger with a very low profile front bumper. He made sure the bumper didn’t scrape. Gabe was delicate with my vehicle, on time and professional at pick up."

"Great Service on the phone, except they told me it would be a 2 hour wait, cost was going to be $135. I ordered it. Called after two hours, told me to wait another 30 minutes. After 1 more hour I still hadn’t gotten a call from the tow truck that he is on the way so I cancelled cause I found another one that could come immediately. It seems like they only have one tow truck driving all around Tucson, so I wouldn’t recommend them if you’re in a hurry."

"I recently had an unfortunate experience with Mobile Maintenance and Towing LLC that I feel compelled to share. While their initial response to my car breakdown was prompt, the subsequent events left me highly dissatisfied. The tow truck driver who assisted me was friendly and helpful, but the troubles began after the tow. It was never mentioned in the service agreement that the company had a policy against leaving vehicles at businesses overnight. Consequently, the next day, when I expected my car to be delivered to the dealership, it was nowhere to be found. Upon reaching out to Mobile Maintenance and Towing LLC, I was informed of an issue with authorization, which they promised to resolve and deliver my vehicle as soon as possible. However, the promised delivery time of 3 PM came and went without any sign of my car. When I called to inquire about the delay, the operator I spoke with was rude and dismissive. She insisted that my insurance company needed to pay the claim, despite the fact that I was dealing with a car warranty, not insurance. Frustrated, I explained that my vehicle needed to be delivered within 30 minutes or I would involve the police. Her response was shockingly unprofessional, suggesting that I should go ahead and do so. Reluctantly, I contacted the police, who intervened by contacting Mobile Maintenance and Towing LLC. It was revealed that the warranty had not yet paid for the delivery, a fact unknown to me until that point. Unfortunately, by the time the issue was resolved, the business had closed for the day. In desperation, I reached out to my warranty provider for roadside assistance the following morning. They informed me that my vehicle was being held due to storage fees that were never quoted in the original price. Apparently, the tow company decided to store it and then charged exorbitant fees. Moreover, they claimed to have attempted delivery to the dealership, but it seems they have a practice of not actually delivering and charging storage fees instead. After my warranty company paid the storage fees, Mobile Maintenance and Towing LLC assured me that my vehicle would be delivered to the dealership by 7 AM on the third day. As of writing this review, that deadline is only two hours away, and I’m still awaiting the arrival of my car. My experience with Mobile Maintenance and Towing LLC has been nothing short of a nightmare. The lack of transparency regarding their policies, the unprofessional behavior of their staff, and the excessive storage fees have left me deeply dissatisfied. I urge others to approach their services with caution and consider alternative options to avoid similar frustrations."