Shoe Palace

"I came in with family members that came in from out of town. When we shop at places we spend a lot wherever we go but not if service is bad. We walked into this store to look at the shoes. My brother asked a female associate for some help and she looked at my brother and walked away from him rolling her eyes and talking under her breath. She didn't think that we would see her but we did. We went elsewhere to spend our money. Your company missed out on a huge sale because of your employee. I would not recommend anyone I know shop in this store. Fix YOUR EMPLOYEES attitudes. Not our problem YOUR EMPLOYEES are having a bad day. Leave your issues at the door when you walk through the doors."

"Got 2 pairs of shoesss yayyyy!! Thanks mare’ya for taking care of us, customer service was good & with a friendly attitude . Big variety in shoes, has a sale section!!! Come check them out :)"

"I was not a fan of this shoe store. It looked nice at first because they had so many types of shoes to choose from. I really liked their boots. They looked cute and I grabbed one. If only they were as comfy. When I initially tried them on, they felt ok at the store. However, when I actually started walking in them when I got home, the left boot gave a pinching sensation at the tip. I was going to bring it back for a return, but the store lady had explained when I was buying this that they don't accept returns since it was on sale. I don't think they would do exchange or credit either. I gave them an extra star, however, because when I was trying on the shoes and sizes, the associate that assisted me was very personable and helpful. She patiently helped me retrieve several sizes. :)"

"I have changed my review because obviously management has changed here. This was the only place in the mall that had the shoe my son wanted. It was a total 360 from my last visit. Fast, efficient and organized. The staff was on top it. From the time we stepped foot in the store and checked out. First REVIEW FROM 10 Months Ago: Very poor customer service. The staff was to busy putting the Christmas decorations on their heads, to acknowledge my son standing at the register waiting to see if they had his size. A total of 4 employees and one was the girl that went to check for his size were just playing instead of helping waiting customers. Seeing as shoes cost over $115 a pair and we always buy 2 or 3 at a time, I would appreciate some acknowledgement from the staff. Went to Foot Locker in the same mall and guess what ? Attentive, courteous and respectful staff so I gave them my business."

"Just terrible place to get shoes !!!! I can't believe this company is not out of business by now. The location is Arizona Mills and the staff is really under staff. You have to literally go up to them just to tell them you need a size shoe. They take 15 mins to get your shoe. They don't even have all the shoe sizes what shoe doesn't have 9? Or 9/? Like really... Horrible custom service. The cashier was on his phone. Two guys that work Here came in from wherever just to talk to the guys working there then left again .... never coming here again. Don't recommend"