Chipotle Mexican Grill 2895 South Alma School Road, Chandler, AZ 85286

"Alright. I've come to the point to leave a review and I hope anyone who reads this will change how they approach this location. I am a regular here and to be honest, it is not the best chipotle location I have ever been to. But I still come here because it's closer to my house. There were MANY times that I have ordered online for pick up and come to find that my food isn't ready (or hasn't started) all while I wait on the side and watch a huge line disappear in front of me. I started to wonder if I would've been served quicker if I stood in line. To which I had experimented and found I have beaten those who waited for their pickups. Not only is their prioritization is off, but they 90% of the time forget my drinks. I order pick up a lot so I have came home disappointed to realized my kids' apple juices or milk were not bagged. Or sometimes I realized in the car and come back to remind them. It has got to the point where every time I pick up, I ask if it's in the bag, and the servers immediately go ?????? and look at the receipt and got the drinks. It makes me wonder if they even read the receipts fully? Today, I decided to order delivery for the first time. To no surprise, they forgot the drinks again. No, I do not blame the delivery drivers (although I understand part of their job is to check). I have just grown so disappointed in this chipotle location that I am not surprised. If anything, I am shocked at myself for not leaving a note to the driver on PLEASE REMIND THEM ABOUT THE DRINKS. (which honestly it is sad we have to remind them). These missing things may seem "small" but honestly it happens 90% OF THE TIME. These things build up; hence me finally writing a review. Long story, short: No point in ordering online since the long in-store lines move quicker, but if you do order online for pickup, CHECK YOUR ORDER, and if you do delivery, might has well leave a note to your driver to help check your order."

"I’ve never experience this before. My brother put in the order online to begin with to be picked up at 11:45. When getting there they didn’t have the order made at all, had to wait an extra 20 minutes for it to be made to receive half full bowls. This is crazy."

"Just did a mobile order for pick up, and I wish I would’ve read the reviews first. Just as all the other reviews said, horrible! When I picked up my bowl out of the bag, it felt like it was half empty and it WAS. So little food that it seems like someone already ate half of it. There’s barely any fajita vegetables and the brown rice is full of hard pieces. Our family loves chipotle and we go pretty often, this is the worst I’ve ever had"

"We've ordered twice and both times items are wrong and incorrect. The last order we received the smallest burrito ever made, about half the size as normal. Both times we've had other people's food in our bag."