Subway 5757 West Glendale Avenue, Glendale, AZ 85301

"This subway is a disaster. We ordered 8 sandwiches and every single one was wrong. And this was after they lost our order and didn’t make any attempt to make amends. My drunk girlfriend makes better sandwiches than these wackos. Never again. Don’t waste your money there’s better food with better service for a better price like literally anywhere else."

"Lord Where do we start? 1. Ordered a sub on the app using a rewards deal i had earned then immediately walked in so i can customize my sub since the app is very slow when trying to customize a sub 2. I informed the young lady the online order just printed was mine, that I had renal disease and would like it made a certain way. 3. She raised her voice and said "the ingredients were already on the paper " and she will make it the way it states. 4. I informed her it would be the same as if i were to walk in and order the normal way the only difference was that the sub was already paid for 5. She proceeded to make the sub the way she wanted and sloppily tossed the ingredients on the sandwich with her bare hands and no gloves. I told her to forget it and I would like a refund. 6. Employee began screaming and crying she didt need my "harassment" for the reason being she had been overworked the and hadn't had a day off in 2 weeks. 7. Told her sorry but I just wanted a refund for the sandwich she was refusing to make. 8. She screamed "NO REFUND!" and proceeded to to call the police to "escort me out" 9. Police informed her because i had already paid for the item and i posed no threat that it was a civil matter 10. Employee finally refunded my $ and screamed for me to get out of her store. Update: The franchise owner Heidi Wong messaged me and stated her employee was liar for stating she had no days off and she was an outstanding employee, while other reviews here clearly indicate there is a problem with the woman owner and her abuse of employees and customers. Happy to say her franchise will be soon be revoked because what goes around , comes around..."

"She was a one man army and still very professional! Great service"

"Ordered a sub on the subway app and it is pretty gross. It was supposed to be toasted, the bread seems very old and the sandwich is falling apart altogether. My coworker and I bother ordered a foot long each and she only took 2 bites cause it was so gross. I love subway but have never had an experience like this before."

"Under new ownership 5-23-18. I can tell they are focusing on speed of service and the best bread I have ever had. Customer service is great. Discounts for police officers, firefighters, and people who work for the city of Glendale with an ID badge. If you have had a bad experience in the past, it is worth it to come to the new and improved management."