Pizza Hut

"The pan pizza is not pan pizza anymore. The crust is more like hand tossed. They are shrinking the dough or using less yeast? Who knows but it made me upset. The pepperoni lovers thin crust has noticeably less crust. It used to come up the side and give me that crunchy part. No longer. It does not have an edge. Pepperoni lovers pizza is only half the pepperoni it should have. I am done. When you pay 30 dollars for pizza, it should not make you mad and upset. I have been a Pizza Hut fan my whole life. No more, sad to say I’m done. Sad to say that Dominos has a better pan pizza now. I won’t be back, I’m done done. Goodbye old friend, we had some great times, but you ruined it!"

"Each Sunday my fiancé and I order a large veggie pizza with stuff crust cheese, we have tried pizza in other places but we always come back to Pizza Hut. We just love it"

"Walked in wanting to spend less than $15, the woman at the register was very helpful and promptly gave me my options and took care of me. I'd come here again. (Didn't get her name, but I believe she had red hair. She's very well-spoken, straightforward, and responsive.)"

"Ordered online ahead of time the website won't accept the card so I opted to pay in store. After driving across town to come to a dark location. I pressed the door bell and waited with zero acknowledgement. After waiting a while I was then told they only were accepting cash. I feel like when something like this occurs it would a common courtesy to call a customer and let them know in advance. Instead of last minute, foods cold sitting on the counter and the just plan lack of care. I left after not being able to find somewhere to get cash back. My father called and to which they rudly hung up the line. It's seemed somewhat purposeful. My family works late nights and this was supposed to be an easy cheap option open late."

"My teenage daughter had placed a delivery order online from this location. About an hour after she ordered, she got a phone call from the delivery guy saying that he was at our door and she needed to open it. She goes to open the door and no one is there. The call she received was from a blocked number so she did not know how to contact the delivery guy. I then called the location and explained what happened to the manager. She claimed the delivery driver returned with the pizza because we had not answered the door. First, it should have been a contact-less delivery and even if no one answered he should have left it. He was clearly at the wrong house however because there was no one at our door. They told me that they would re-make the order, and we would have to wait another 45 minutes to receive it. I gave the manager specific directions to get to our front door as we lived in a condominium complex, and if you don't know the area it can be confusing. Another hour goes by and the delivery driver calls because he cannot find our place. He clearly did not follow the specific instructions I gave because he entered through the complex entrance on a main street which I specifically told him not to because we live on the edge of the community so the easiest way to get to our front door is to turn on a side street. I had to go outside and try to figure out where this guy was and chase his car down after he finally drove past me. He then gets out of his vehicle without the pizza in his hands. He asks, "Are you going to leave a tip?" with the credit card receipt and pen in his hand. I was planning to leave a tip even though this guy did not follow directions, and left the first time without delivering the pizza making us wait over two hours to receive our food. But the audacity of his attitude, and to not even present my pizza as if he were holding it hostage until he received a tip was absurd. No one is entitled to a tip, especially when they provide terrible service. This driver to demand one after providing exceptionally bad service is rude and entitled. Provide better training to your drivers."