Starbucks,

15054 North Scottsdale Road, Scottsdale, AZ 85254

"They sure do like to mess up orders here. Asked for a caramel crunch latte and got some bland drink with nothing, not even whipped cream or drizzle. At least they were friendly."

"Worst customer service by “acting” manager Benjamin. I am disappointed in his inability to use discretion with the “rules” of the store regarding “sleeping“. My husband closed his eyes while sitting next to me while I ate and drank food/beverages purchased at the store…. Benjamin proceeded to get my husbands attention and scolded him for sleeping. I am well aware the rule is in regards to transient occupying the lobby and seeping, as this is a problem in our city. That was not this. A well dressed, paying customer sitting upright at a table next to his wife who was on her computer (not lying on the table, or on the ground, or in a random chair of the store), simply closing his eyes and dozing off. I am also well aware of policy, and how it may apply to specific settings. There’s also something called discretion and exceptions to policy. It may have been a good time to use such an idea. Ben may want to spend more time on valuable customer service and environmental conditions like replacing the empty toilet paper discovered in his bathroom. I have been a customer at this store since it opened and have never received such poor service."

"Great location. Plain Black coffee was made appropriately. There was a little of everything happening inside from shoppers resting and recouping to students studying to people conversing in many different ways and levels. Relaxed and unconcerned experience. Good spot, will return. You'd like it, it is my guess."

"Friendly service at this Starbucks Coffee was decent too."

"You can get the same coffee at any location, but the staff at this location is exceptional. They greet regular customers by their first name and treat everyone who walks through the door with kindness."