Walmart Auto Care Centers 1710 South Greenfield Road, Mesa, AZ 85206

"I had my car severely damaged by an auto technician at this location on Jan 8 2024. Writing this on Feb 1 2024, I have not yet been reimbursed for over $600 I had to spend out of pocket to repair the damage that Walmart employees caused. I took my car in for an oil change, a standard maintenance procedure. Instead, the auto tech completely drained my transmission, and while trying to cover their mistake, added transmission to the front differential (NOT the transmission). This meant that my transmission was completely dry when they attempted to drive it from the service lane, damaging the transmission, as they CANNOT be run dry. Additionally, the combination of gear oil that is supposed to be in the front differential and the transmission fluid the tech incorrectly added proves detrimental and began to leak out of the seals on the front differential and burn onto the undercarriage of the car. My mechanic described what took place as “complete incompetence”. Additionally, the manager, Carlos, proved to be completely incompetent. He did not fulfill a single request he promised me. He was difficult to reach and clearly dodging my calls. The last time I attempted to communicate with Carlos he had the woman working the phones running between his office and the desk phone to deliver his messages to me and mine to him, rather than having me transferred to his office phone to speak to him directly. DO NOT go to Walmart Auto Centers for anything. The risk to your car and to your finances trying to repair the idiotic mistakes made by Walmart staff is not worth the hassle"

"The Tire & Lube department does a very nice job! They are quick, and the people who work here are helpful and friendly. The prices for an oil change are more affordable than their competitors. Plus, I have the convenience of being able to shop while I wait."

"Went in for an oil change, came out with oil smudges on my windshield, a hairnet left on my passengers side, my belongings moved, and my ac settings messed with. gave the benefit of the doubt, maybe they were busy and bumped things around, whatever. start to drive away and notice my brakes are making an obnoxiously loud clicking noise. yikes. go back inside and explain the issue to the kind employee up front. he says he will get the mechanic. mechanic comes up and says they dont work on brakes. i re-explained the situation and asked if they could just take a look because my car has never made that noise before. he says no, they dont do brakes, but proceeds to tell me im accusing them of things and tries to (incorrectly) explain to me how cars work, im assuming because im a young woman. i explain i have plenty of mechanic friends, i understand full well how brakes work and that the systems are separate, but perhaps something got bumped? he is adamant that they have done nothing to warrant my “accusations” and im entirely wrong and proceeds to continue to argue with me for another five minutes. dont waste your time, theres someone so much nicer at firestone down the road."

"Michael Acosta is an excellent employee. Give that man a raise. I witnessed him going above and beyond for a customer who was being rude, disrespectful, ungrateful and taking advantage of his niceness. The daughter of the customer was watching/learning from her mom treating him like an object. Michael is nice enough to give up his lunch break to please her. The lady walked away still angry and upset. I would fire that customer. Michael took care of this customer so his managers wouldn’t have to deal with them. That’s a great employee going above and beyond. Watch/listen to the camera footage 3pm 1/11/2024"