Crave Cafe

"Little cafe and souvenirs shop, located in Omni resort. You can find bakery products and snacks, beverages, wine, toys and basic drug products. For breakfast you can have fresh fruit, granola with yoghurt, burritos or bagels and few other options. The staff is kind and friendly. Great place for the guests who are staying at the Omni resort."

"I just ordered drinks from them a bit ago. The lady at the mobile CoffeeCraveCafe was pleasant. She took my order as I asked for little ice because things become watered down in flavor. She told the crew twice that I wanted little ice in one of the drinks. That cup felt heavy and I didn't want to start to act like a "Kevin". So we went inside and my son's drink was quickly done. Seeing about 1 inch below the ridge of the cup filled with ice. I was waiting to go back and decided to take a pic to show them because ice melts quickly. Needless to say, the ice melted down about 2 - 2.5 inches from the ridge now. Frustrating that you pay $6 for a large cup of ice with a drink that was literally gone in so many sips. I did go back to them and explained that however the person took my order correctly, that they still ignored what I asked for. Asking for little ice is not the same as being overly specific about making a drink. But that was still too much to ask for in this circumstance. I could feel the tension right away and even more when a man from the back showed his face out of nowhere. He was not smiling. He was in a defensive stance and did not help the situation. He should have smiled and been apologetic rather than what he did. He obviously doesn't know anything about customer service. I left and said I would be leaving this review. Not a good first time experience and will make sure to mark this as to never go back. Aggressive nature never makes things better."

"It's beautiful here. Coffee is $1 more than regular Phoenix prices. You can valet and they will stamp your ticket for free parking. It's worth sitting outside at this gorgeous resort."

"It's by the resort and parking is a bit of a pain because of it. It's got a great ambiance though. I had tea and was okay. The water was too hot since they just use hot water from the boilers build into the coffee makers. I'd would go back though."

"Nice little cafe that offers empanadas and burritos in addition to bakery items. It is also a gift shop and a convenience shop. Has some really comfortable seating. Great place for the guests who are staying at the Omni. Definitely not worth paying the parking fee just to see this place."