Einstein Bros. Bagels

"My go-to spot for coffee and bagels. Food is always on point and the manager Zack there is super helpful. Friendly staff even though they’re always busy here! Great location and the store is always clean."

"Training new employees on cash register during the morning rush with no help is a serious management problem. The lady training was polite and can’t say anything bad she was trying. But 30 min to get a dozen bagels while other fully trained staff are just waiting around for the new person to serve a line extending out the door. Very poor management"

"This location has infinitely better customer service then the location at Rural and ray. 3 times now at that location when ordering through door dash they have been out of cinnamon sugar bagels. All 3 times when I had my Dasher ask them to use any other bagel they had and add the cinnamon sugar mix to it they responded with, "we do not do that here". Now I ordered from this location and when I got my bagels I noticed they were sesame with cinnamon sugar added. In the bag there was a card that said they were sorry but they had none left and had to turn sesame bagels into cinnamon sugar. They also gave me a card for 2 free bagels. To have the same company operate so drastically different points directly to the quality of Manager at the stores. Obviously the manager at the rural and Ray location is completely disconnected and does not care about the individual customer. The manager at the 101 and Chandler Blvd store though is phenomenal and I will only buy from this store from this point forward. If dash directs me to the other store I will go out and pick it up myself from this location. This Manager has earned a loyal customer from here on out. Thank you for caring."

"TERRIBLE customer service! I ordered 3 nova lox bagels for me and my family. I got my order and left. When I opened the boxes I had 3 bagels with cream cheese, capers, tomatoes, and onions but NO LOX! I called them to see if I could get the lox or a refund and they told me because they closed 5 minutes ago that I would have to wait till tomorrow. DO NOT GO HERE. The employees are rude and were kicking other people out that were STILL eating! This place is terrible. I'm never going here again."

"I go to Einstein‘s every morning. It’s almost like church for me. I always go to the Scottsdale location but today I had to run some errands so I went to a different location. I went to this location. This location is disgusting. Everything is dirty, and gross. The worst part is I asked for extra cream cheese and she told me wait and pay for it. I think it was like a dollar or some odd change not a big deal but I’m one of their valued members and to make a customer after he already ordered his warm food has to sit in line for cream cheese that they forgot to put in the bag. Whoever the manager is, should not let the girls, decide policies and procedures very unprofessional will not be coming back to this location."