Jiffy Lube

"Update - Shockingly, Jiffy Lube never contacted me. Not really surprising - if you read the responses to their negative reviews they say the same thing over and over. Either a response bot or a human that copies and pastes the same canned phrases and over. Figured out that Walmart does oil changes for 35 bucks (less than 1/3 of the Jiffy Lube price) and you can make an appointment. Was in and out in 20 minutes. End of a very long relationship. I have been taking all of my cars (currently 5) to Jiffy Lube for over 15 years and after my last experience i never will again. This location has declined in the last 5 years. I rarely come to this location without some issue - they don't have the oil i need or do not have the oil filter i need. They told me a few years back I was welcome to go next door to O'Rielly and buy my own oil filter, which i have done a few times, but they do not reduce your charges at all. Also no matter how full the coolant level of the car is they always seem to say it is low and there is a $5 charge to top it off. Knowing this I checked the level the last few times before i went and even though the fluid was full they told me the level was low. My last outing was the final straw. After they changed the oil in my car i noticed a puddle of oil in my garage and a burning smell. Took my car to the dealer and they found the oil filter Jiffy Lube had just replaced was loose and oil was all over the bottom of the engine and the splash guard. $200 dollars to clean the engine and other parts coated in oil and top off the oil that had leaked out. They also replaced the oil filter and put it on correctly. They are more expensive now than the dealer, and at the dealer they have free food, drinks, and the lobby/bathrooms are clean."

"When they pulled my cabin n air filters I didn’t approve new one installed so they put the old ones back in. But the cabin filter box cover was bent n missing screws that hold it in, now there’s a loud noise when the a/c is turned on above mid way.. the air filter box is now missing 2 screws also hoping when replaced the engine light will go off, it’s been on since the service.. I would recommend going to another Jiffy Lube or another provider entirely."

"I've used Jiffy Lube for awhile now and have always been satisfied up until now. This time I waited about two hours for my car to be serviced. I was told the delay and backup was a result of a bay malfunction earlier in the day. I waited and watched as the cars ahead of mine were serviced much slower than I've experienced at other Jiffy Lubes and when it was my term I saw the same slow service performed on my vehicle."

"I visited this location for a quick oil change and ended up with a massive headache. The wrong size oil plug & gasket were used and my vehicle leaked oil all over the garage floor when I got home. I tried to return to the location, but apparently a fleet of vehicles was checked in and it was going to be a very long wait. A dealership in Tempe was able to see me faster and rechanged my oil for a bit less than Jiffy Lube. I submitted a complaint about the ill fitting parts through the Jiffy Lube website and was connected to Jodi who didn’t reply to me for over 2 weeks. When they finally did, they cut my “refund” of services on a paper check via snail mail. When it finally arrived, I saw they were too cheap to return the amount I paid ($100) and only paid the cost of the cheaper oil change that fixed the issue ($65). Jodi did not mention this when we talked, so I was surprised when I opened the “refund” and it wasn’t full. Between the poor quality service I got at this location and the bad customer service I got from Jodi, I can’t return to jiffy lube in good conscience. I wasn’t going to leave this review, but this “refund” is my final straw. They worked so hard to earn this 1* review, I’m going to take the time to provide it. Save yourself the headache and pay less at a dealer. Edit: Jodi reached out this morning to confirm that she doesn’t know the difference between refund and reimburse. She blames me for not specifying the amount I wanted refunded after asking to see my invoice for the fix. You can’t refund money I spent somewhere else, that’s called reimbursement. Don’t message me and try to make this my fault Jodi, that’s gross."

"I arrived at 8:12 am last Wednesday and it took me two hours for my car to be ready, I was just going to change the oil. They say that they are without personnel and that is why they are going so slowly, I only had 3 cars ahead. the person who should be the manager who charges does not help the staff, there were only two young boys working and the other one who was only dedicated to being on the computer without getting much involved. the waiting area was precarious, dirty and the bathroom makes some super weird and loud sounds. In short, I give them two stars for those two guys who, although they sometimes wandered around the area senselessly, managed to do their job."