Walmart Auto Care Centers 1607 West Bethany Home Road, Phoenix, AZ 85015

"I had a 9am appointment to install 4 tires that I brought with my car. I was on time for my appointment, but my car wasn’t taken back for a full hour. At 11:16am they informed me it would take 45 more minutes- but only because I went to ask. When I asked who I could talk to about the service delay in order to ensure the poor quality doesn’t continue for future clients, the front desk person appeared confused and said I might be able to check the website. Very poor communication, organization, and service overall."

"Wow trust the reviews I was hoping to get my car serviced early so I arrived a few minutes to their posted opening time of 7am. Garages closed, door locked to customers, four cars in line. Nothing and I left around 7:40am. I understand locations are short staffed but this is sad. I called to determine if they’d be opening at a later time. Rep said hello and then proceeded to put me on hold. Get it together."

"I was in a pinch to get my oil changed... I had gone to other Walmart Auto Centers in the past, and I was never too dissatisfied. I was in the area so I thought I would pop in and see the wait times. They are indeed a first come first serve establishment, so they weren't able to give me a specific time estimate. I was promptly greeted by Jo, she was speedy and unbelievably kind. She got me checked in and immediately took care of my vehicle! I waited inside, there are a few seats and vending machines. It was a nice escape from the scorching heat. I was able to track my vehicle's service via the Walmart App. This is definitely a feature I appreciate! I got up to wander around, and immediately got a text in regards to my vehicle completion. All I can say is.. WOW! Fast! I've never had an oil change so quick and painless. I shuffled up to the checkout and was greeted by Tracy. She is darling! We had great conversation, she is hilarious and so sweet. Give that woman a raise! It was a pleasure meeting both her and Jo. I couldn't have asked for better service overall. Will definitely be coming back here."

"4/27/19 drop off at 1000 pick up at 2 pm Avoid this place AT ALL COSTS! The employees do not care about you whether that’s inside the store or those checking in your car. Inside they ignore the customers and talk about how annoying they are as if they are not right there. The manager, you can tell, has no clue how to run(manage staff according to a task within a time frame) an auto shop. Overwhelmed and rude to paying customers who are told one thing at check in and told another check out. Wasn’t called that car was ready, oil light not reset, and no sticker for approximate next oil change."