Firestone Complete Auto Care 3424 West Bethany Home Road, Phoenix, AZ 85017

"They don't have all the equipment to change tires and will do half the work and then send you to another location. Then when you call to make a complaint, they give you a bunch of numbers after the transfer you from person to person. Only for them to just say, " I'm sorry". Yes they're sorry alright. They other locations are much better. Just stay away from this one."

"To start with they got me in on a Sunday of all days and everybody there was very helpful and did an excellent job aligning my car and checking my brakes for me."

"Between 2-3 year's ago I came here to get the Air checked out on my tire's. Just to be served by 2 Women that had no clue of what to do and then over doing Maintenance work by switching the windshield wiper's that I didn't ask for upon giving me a third that I didn't need since it had front shield and back. Did this early in the morning when it was cold and had my son in there cold since as they mentioned the engine had to be off. Then hearing them talk among each other I have my son in the cold? More like they both meant to do that. Very sad on they're part. Hopefully these 2 aren't apart of the team or even the Manager has a clue who to actually hire with common since of basic car issues. First and last time at this place."

"Very poor customer service. I went for a alignment and left with a flat tire witch they refused to fix and the my decals was falling off."

"Stay away from this location. Ive been going to Firestone for years and different states. This is by far the worst customer service I have ever experienced in my life. I had so many issues like getting an inspection with 4s and the next day finding my psi at 20 on 4 tires my tires were shredded to the wire like they were grinded. Look at the picture. Does that look like a 4? Picture was taken the following day and is time stamped to match. But you wont find the $525 work done because it was not added into the system. I reached out on their website to comment but no response. Service manager and front desk guy had serious attitudes. (Corvin was fantastic but other 2 guys were horrible). Do yourself a favor, drive out of your way to go somewhere else."