Big O Tires

"Great service here today! The manager gets out there and helps to make sure your job is done in a reasonable time. Thank again guys!"

"I came in today because I had a flat tire on my car. Being a 20-year-old girl who does not know much about cars and is out in Arizona for school without my family, I was nervous to come in by myself. LJ greeted me with excellent customer service and came out to take a look at my car right away. He was honest and did not try to overcharge me or get me to purchase unnecessary services. He spoke with my dad on the phone to explain what he would recommend and got my tires ordered to be delivered within a day. I appreciated his help even more because I came in very close to the time they were supposed to close, yet he took his time and was willing to help me even if it meant sacrificing him getting off of work on time. My car ended up having to stay over night at the shop and while my ride was on his way, LJ told me he wanted me to stay inside and wait for my ride so I would be safe (this caused him to close late). He was very friendly and made small talk with me while I waited. He was just genuinely a nice guy who wanted to help. 10/10 would recommend coming here for car issues, and LG is your guy!"

"The service was okay. I was a little annoyed that they kept me waiting for over 2 hours just for an oil change and there was hardly anybody there. Plus, like any other mechanic shop, they’ll try to convince you that there’s other issues with your car and it’s important that you should get them fixed just so they can make a buck. Also, I don’t appreciate the employee who kept coughing in front of me without covering his mouth. Are people forgetting that COVID still exists?"

"Horrible! Horrible! HORRIBLE! Will never go back there. Should be zero stars Went Wednesday to get oil change. Told me I had to come back another day. Couldn't do it Wednesday or Thursday. Showed him my coupon for $16.95. Told me to bring it to appointment Friday and they would honor it. Went to appointment and David told me I couldn't use the coupon. Had to pay either $34. OR $49. I told him I was going to report to better business bureau and he told me then he wouldn't do the oil change. I finually agreed to do the $34 oil change. After they pulled my car back he came into waiting room over 4 times wanting me to pay more. Told me I had to pay $5 for 1/2 can of oil cause coupon was for 5 cans & my car took 5 1/2 cans. Then came in 2 times wanting me to pay $75 for air filters. He wouldn't take NO for answer. Then came in another time wanting me to get over $400 of work done. Does this guy work on commission?? After car was finished he said bill was $41.19. But my receipt shows he charged my card $48.11. That's ridiculous. $48 for a $34 oil change. No where on my receipt does it show $34. Charged $27.45 for parts, $9.99 labor, $3.75 waste disposal, $$4.02 for shop supplies and $2.90 tax. Why have a coupon for $16.95 if they are going to rip me off for $31.16. Very poor customer service. Fraudulent advertising and service."

"I called at 7 am if they had any availability for an oil change today. Was told yes, that it would be about a 2 hour wait. Arrived at 7:30 and asked again for an eta, was told I would be out by 945. At 10 am, I asked if everything was ok with my car. The guy at the counter laughed and said my car had been moved at 9:15 am to the bay Area, but they won’t get to my car until another 3 or more hours. Got a ride to go to lunch at 1015. Came back at 12. Was told they still had just made several new appointments and they were ahead of me. Finally finished at 305 pm. I asked why I was quoted 2 hours when it took 8.5 hours. Was told that they had taken several online and over the phone appointments since I arrived at 7:30 am and that I should have phoned ahead. I asked why did the new appointments take priority since they made them after I had arrived, was told they have priority. Would not recommend"