Honda Parts Unlimited

"Everytime I call they hang up. It's impossible to get a hold of someone. When I spoke to someone Thursday they had no clue how their site works. One again calling Friday and Saturday and they hang up before answering. I have been going to this dealer for parts for years, I was sad to see new employees working here for my last transaction. But I was wrong, they took care of me and my boyfriend better than the last! I have yet to purchase a car from this dealer but will definitely make them top of my list when we decide to add another car to our collection. Currently driving a 13 Fit, 06 Ridgeline, 99 civic and 94 Del Sol. Thanks guys!"

"I have been using HPU for almost 2 years now. No issues so far. Orders and parts have been accurate. Have not had any issues with defective parts (knock on wood). They have called me back to answer a parts question. Pricing seems to be competitive for the most part. Love that they are local in my area and I can inspect parts on site. Always get an email fairly quickly when order is ready for pick-up. I can log on and see my order history records. They have been helpful answering general parts questions that I could not obtain on their website such as quantity required, etc... My go to parts department and will keep shopping here. Keep up the good work HPU, you guys have been great to me!"

"I've been a customer of Honda Parts Unlimited since 2009, and they've always treated me well and have provided exceptional customer service. I have placed many orders throughout the years and, each order has always been a pain-free and smooth transaction. If there's a delay with an order, I always receive an e-mail notification so, I'm not left in the dark. And, if there is a delay due to a part having to be ordered from American Honda, Honda Parts Unlimited usually ships it Priority Mail once they receive it, and it arrives to me in California in about two days. Fantastic service!"

"I ordered wiper blade inserts for a Fit, which arrived on time. However, there was a packing error and one insert was incorrect. So I called and Steve told me that they would send out the correct insert. It arrived the next morning by FED EX overnight! I call that excellent service!!"

"Bought a shift-control solenoid online since they came up on the top on google search. Called them up since the resistance is not in spec. Guy on the line was very arrogant and started asking questions like where on the car it supposed to go. Reminded him that the issue is resistance being not under spec and I am not trying to find where to install it. I asked him I received the package today and just opened it; what are my options. Only option he gave me was to have a Honda dealer call him and confirm the part is defective and he will process warranty replacement immediately. May be this the norm with Honda but don't have to be so rude. To their credit; shipping was pretty quick and competitively priced. If there was no issue with the part it would have been a happy transaction."