McFall Tire & Auto Repair 13564 West Van Buren Street, Goodyear, AZ 85338

"Ridiculous experience. Valve stem issue which caused my tire to deflate to 12psi. Then when I brought it back the next day 9am and they told me it’ll take 90 minutes to fix then when I called 2 hours later they said 5-10 minutes, so I drove back AGAIN. Just to wait another 30 minutes. Then I noticed there was something bouncing around internally (probably sensor that they broke), so I had to bring it back AGAIN. Also showed the manager a knick that one of their uneducated and non-experienced technician did, and his response was “yeah this is why we normally don’t mount customers wheels” which makes absolutely no sense. Currently 4 hours in waiting for ONE TIRE to be given back to me properly, and they told me it’ll take another hour. I thought they’d be better than discount tires but I was absolutely wrong. Will update with knick caused by their technician after I receive my ONE wheel/tire back after 5 hours of waiting. Terrible experience after spending roughly 2,000 with their company. Will be reaching out to someone with a higher position in the company about the carelessness which caused my wheel to be nicked by them"

"I am extremely disappointed with the service I received today. Josh (manager) was extremely rude and appeared to be frustrated with the concern I was addressing. I have been getting my cars serviced here for over 5 years and never thought I would be treated this way. I will definitely be taking my business elsewhere."

"I’ve been going here for about 5 years now! Lawrence & Marcus are always so quick to answer questions and fix anything wrong with my car. Their services are so speedy. 10/10 recommend if you’re looking for fast & reliable services."

"Background on myself I have previously worked in the tire shop industry for over 6 years so I know what to look for. Brought vehicle in for a flat repair on Wednesday evening. They found a screw and repaired it for $20. My vehicle was fine til Friday afternoon when I parked it and didn’t go to drive it until Saturday night when my tire light came on less than 5 houses down from my house and I saw the tire was completely flat. Brought vehicle in Monday to get it looked at and I was told the leak was from the side where the bead seats on the tire. (Possibly due to tire being damaged when tire was out back on) Marcus gave me a discount on a new tire since he was understanding of what possibly happened. Asked them to swap my full size spare tire (since it was new and same exact tire as all my other tires) onto the wheel and when the new tire comes in they can put it on as the spare since it was going to be a different brand. I offered to pay for the mount and balance but he said he would take care of me. When they swapped the tire onto my wheel they over inflated the tire to 42 psi (placard on the door says 33psi). When I went back to pick up my tire I noticed the spare wheel was balanced with adhesive weights as opposed to hammer weights which is what’s supposed to be used on steel wheels. I didn’t mention it because at this point I didn’t want them to mess up even further. When I got home I checked the tire that they swapped onto my vehicle and noticed they didn’t rebalance the tire because all the old weights were still on it. When putting a new/different tire on a wheel the old weights should be taken off and the tire should be balanced with no weights on. I appreciate Marcus’ great customer service but the technicians messed up. I paid for a flat that was done incorrectly (No refund), was okay with paying a discounted price for a tire that I shouldn’t have even had to get had the repair been done correctly, and there was still issues. I wouldn’t recommend this place to anyone."

"As someone that was in the car business for almost 20 years, I know how rare it is to find a shop that actually wants your business and looks to earn it. I had a trailer tire separate today and expected to drop off the tire for a day or two. Marcus and his team actually had it replaced the same afternoon and under the quoted price. This is definitely my new go to place, thank you. We really appreciate small business"