Brakes Plus

"A friend had a flat tire on 202 but didn’t have the right equipment to change the tire! Stopped into Brakes Plus for some help and Josie was outstanding! Eager to help, smart, and knowledgeable about how to help! She went above and beyond to help us out, and refused and payment for it! Couldn’t be more appreciative of her generosity and expertise! She was great, and thank you so much for Brakes Plus for being willing to help! Amazing!"

"Ridiculous, I made an appointment for 11am came by at 10:45am. I mentioned what my situation was and requested a brake check. They immediately took my car in and asked if I was going to wait here. They didn't specify any expectations or anything, my fault I should have asked. After waiting for 20 minutes another customer walks in for the same service. After waiting over an hour for the brake check I got up to ask how much longer it would be. As the gentleman came in he went to help out the customer that came in after me and had all of her analysis done and when I asked about my vehicle and the ETA he had mentioned that they're playing catch up and barely parked my car to begin the inspection. Are you kidding me?? It's been over an hour and 20 minutes and they haven't even began?? On top of that the person that came in after me got hers done before me? What's the point of making an appointment? At this point I'm annoyed because I've been waiting a long time just to find out that they haven't even begun. Some communication would have been very helpful on eta or something but they just took my keys and walked away. I had to ask them to give me my car back, I had no patience left to waste on them. I saw the ratings and expectated good service but was very wrong. Ate up over an hour of my time with no progress, very frustrating."

"Joe Stiger and his team offered exceptional service. I came in for an early morning oil change as a new customer and they took great care of me. They were very informative and just easy to communicate with. Very welcoming and kind!!"

"Josie was fantastic! As a single mom, I'm usually wary of auto repair shops, but this place is trustworthy. Josie provided detailed information about my truck's condition, and although I couldn't get the repair done that day, the mechanic, "Shorty," kindly offered me a ride home. Their genuine concern for our safety truly emphasizes their customer-first approach. Plus my truck runs like a dream. I’ll definitely return in the future."

"Came in for an brake check, The service rep Joe was awesome, he very helpful and kind. Joe explained my vehicle issues in terms where I was able to understand what the problem was and the issue that could arise if not repaired and that was very important to me. I truly appreciate our entire encounter, he was honest ,kind and transparent. Joe worked with me to help reduce the cost via discounts offers for the service and I would entrust him with my vehicle he’s honest and he care about the community he’s serving. Welcome to Laveen. I received 5 star service from Joe at Brakes Plus. Thank you Again"