Costco Tire Center 1650 East Tucson Marketplace Boulevard, Tucson, AZ 85713

"During pre-appointment set-up I talked with 2 different folks at the S. Costco location, and during appointment 3 more, and none of them could have been nicer. All typically polite, positive, helpful, patient Costco employees."

"While prices are good, the service is abysmal. Car took longer than quoted, and the workers work on other cars before finishing yours. After finishing my car, instead of handing me my keys and paperwork (I already paid) I had to wait an additional 30 minutes in line just to be given my keys and paperwork. I’d rather pay the additional costs of an actual shop rather than this junk. Trust the other reviews here. If you value your time, do not go here."

"The tire center here has really improved. I got a horrible flat and it was definitely time to get my tires replaced. The guy at the center helped me figure out which tires would come in the fastest and with a discount. I was back on my wheels in no time."

"The most rudest Costco employees you will ever meet!!!! Makes the visit such a horrible one. At least you leave knowing you got a good deal. If rude and negative customer service doesn't not outweigh it."

"Negative Stars.....Lousy customer service! Inattentive tire center employees at the Tucson Marketplace location, who do not suffer any consequences for the way they treat their customers. You can never get through to speak with someone and if you do get through, they put you on hold for an extreme amount of time (over 30 minutes). They justify their subpar service by saying they are too busy – this is an unacceptable reason. I know this, because the Costco Tire Center @ the Grant Rd. location in Tucson is even busier and the employees there are always kind, attentive and focused on giving their customers the best tire experience. The employees at the Marketplace location lack compassion, empathy or any sense of urgency for their customers. It is unacceptable for Costco to continuously allow this behavior towards their customers. I have been waiting over a week for one tire that I ordered in store – it was being shipped from another store, which was in a nearby state. When I ordered my tire, I also overheard the tire center employee telling a customer that his tire is in stock, but they do not have time to install it and sent him with his tire to another Costco store in town to get it installed. How inconvenient and ridiculous is that? As a consumer, I am appalled with the way Costco is allowing the Tucson Marketplace location to run their tire center. The tire center employees at this location lack customer service, strong work ethic and empathy. Costco management of this tire center is severely flawed. This has been an ongoing issue for over a few years now – it needs to be corrected."