Brake Masters #229

"​ You ​ Brake Masters #229 at 18835 S I-19 Frontage Rd, Sahuarita, AZ 85614 has little to no customer service. A couple of weeks ago my young niece took her car in for an oil change. When they were finished (2 hours later and offered her a list of $500 worth of car repairs), they gave her the keys. She went to start the car to leave but it wouldn’t start. They looked at her, smiled, and said that it was out of gas, even though it had a quarter tank when she dropped it off. They did not offer to help, even though she was obviously stranded in a car that wouldn’t start outside their establishment. She’s pretty shy, so a friend called them up to get them out there to help her. Three gallons of gas later it still wouldn’t start. This time they jumped start it. It started up. A bad battery. This is a car repair company that can’t tell the difference between something as simple as a battery problem and no gas? Do you really want these guys working on your car, with that type of customer service? Best advice – don’t."

"Fernando and crew were magnificent and welcoming. Fernando was very clear on what was what and what was most important to be replaced. George was a great mechanic and was a perfection in his work. Definitely recommend this location"

"I called this location as I was visiting the area while my husband was at a medical appointment. I knew I really needed an oil change. Fernando told me over the phone that he could get me in right away. So I did the 15 minute trip there from the doctors office and he did get me in right away. I requested oil change, tire rotation, and check the alignment. They did find that the alignment seriously needed adjustment. I was concerned about time we go back to my husband after his appointment, but they were aware of my situation and accommodated beautifully! Got everything done within an hour and I was on my way. I feel much safer in my vehicle now and was very pleased with the service Fernando and the crew provided."

"I took my BMW in here with no issues. George and Fernando were phenomenal above and beyond customer service. They kept me updated the entire process and I will definitely return I highly recommend this placeAnd you will be very happy with your results George was fantastic."

"I took my wife BMW X3 to Brake Master for oil change and brake fluid flush, they did an amazing job even reset the computer. I do what to mention, I paid a fraction of what the dealership would it charged . Keep up the good work and thank you to the technicians who make this possible."