O'Reilly Auto Parts 617 West Valencia Road, Tucson, AZ 85706

"Very helpful and took the extra time with me. He did a quick diagnostic reading on my car for free. He helped me with finding a great mechanic as I did not have one."

"I bought a starter from here 5+ years ago because they had the starter I needed in stock and I didn't want to wait for AutoZone to send one from another store, that was a mistake. I always buy the one with a lifetime warranty but 5 years later I can't find the receipt and they can't find my warranty. they even looked under my name and the long list of my old phone numbers. But the warranty was gone. Then they tried to get me to "just buy another one". Why so I can just keep handing you money for something that had a warranty? Don't waste money here, go to AutoZone, AutoZone can at least find warranties for the products they sell. Never again will I buy a part from O'Reilly with a warranty. waste of money."

"Called O'rielly today 10:29AM, employee picks up phone hangs it up. Call back 10:30AM picks up phone, I ask if they have my part I ordered yesterday, he checks comes back on and says yes. I ask employee how much the part is he tells me "I don't know man, just hold on" and hangs up the phone. Terrible customer service. I will be picking up my part as its a special order, but may be last time I come here, that's for sure!"

"Hours of operation are wrong, I sat here for 1/2 an hour for them to open. Website says 7:00 am. Sundays they open at 7:30 not 7:00 , management should consider updating this on their website, we have better things to do than wait around for them to open."

"Went to O'reillys looking to purchase a relay for our AC that was acting up. They didn't have one in stock, so I was going to order it to come in. Eric took the time to actually listen to me and asked me to explain what was happening. He didn't think it was a relay but the fan part. He told me that if I bought the fan and it didn't fix the problem that he would gladly take it back and order the relay. Turns out he was correct. He not only saved me time but also the money I would have wasted on a relay I didn't need (oh and now I get to enjoy my cool AC instead of waiting for the part to come in and being disappointed). As long as Eric is working here I will continue to spend my money here. Thank you Eric for helping me out!"