Watson Chevrolet Parts Department

"My wife and I were on the hunt for a reasonably priced and good condition van for our household. We stumbled across one at Watson. My family has been buying their first car from them since the late 90's. 4 being brand new units others were used. Our case was a used vehicle. The Van needed love I understood that, and asked of 1 part to be fixed and a discount on the out the door price due to paint fade and a few other minor fixes. The at the moment Sales Manager got use to an agreement. That's when issues started. We needed to leave the vehicle for them to do their inspection and prep the car since it had only been in for a few days and it was listed on the website as ready to go but wasn't. So being part of a sales team previously I understood. When I went to pick up the vehicle the We Owe portion of the vehicle wasn't fixed. We were told that since the issue was resolved to their standards it was done. I asked for 1 40% seat in the third row to be fully functional. That was November 5th on purchase date. Picked it up. Still not fixed and my wife had to argue to get the manager to hold his end of the contracted resolution bevause "they would rather roll back the deal then lose a profit, and sell it on the as is lot". They said they ordered the part. We take the vehicle the following week on Veterans day. Get home no issues. Next night we attempt to take it out. Head light out. Call them to fix. I purchased new light cause I wanted to upgrade. They did the labor. At the same time we had noticed an issue with a strange noise coming from the drive line. Thought it was right front cv axel. Part was after market they replaced. Leave. Same issue. A week later battery dies. So much for load testing your battery on a 80 point inspection. I have since been trying to not only get a resolution in the seat but the issues with the noise coming from my front end. Took it in for an oil change now and I'm told I have the need for brakes, windshield washer resivoir is leaking, and my alignment is off. If there were all these ancillary inspections done why is the function of the these drive parts effected? For someone who is always referring to good business practices this is the WORST GM Experience ever. Been a Chevy guy since birth. Guess it's time to look at other dealers for the next purchase. Edit: Called the general number provided. Talked to Mike who said he would get the person who watches reviews. Its 02/09/2024. Let's see how long this takes. I've given 3 months for resolution already. Edit 2: 02/14/2024 still no contact from Kade Pesina, Mike, or any other person from Watson. Maybe if they responded with an email contact rather than a phone number that gets you nowhere you could get assistance. Also forgot to add I have an airbag light that randomly comes on and the KIA tech service bulletin was never addressed."

"The managers and staff go above and beyond for their customers. Ash sold my sister a Chevy truck and today he sold me a 2023 Chevy Equinox!! Buy here, you will be extremely happy!"

"Randy never informed me of a part that was ordered being cancelled. I had to call back to back days to find out what was going on with the order as I was supposed to receive it on a Monday and it was Thursday before they told me it was not available and on backorder"

"Ordered a part from this dealer on 4/12/2020, and received an email saying part shipped on 4/14/2020, but no tracking number was provided. So I called and left a message for Farren to provide a tracking number, but no response or tracking number was provided. I figured part would arrive by weekend since dealer in Az and I'm in Ca. However, part did not arrive by weekend of 4/18th. So I called Farren on Monday 4/20/2020 to get a status update. However, he initially did not know why part did not ship. Ended up dealer wanted another $180 to ship even though no one let me know earlier in the process and dealer had already charged me for shipping when I paid for the part online. They just refunded my payment. This dealer wasted more than a week of my time, caused needless delay in me completing a job, and harmed my business reputation with my customer because of increased job cost and delays. Not even one consetion or apology from this dealer. Buyers beware of poor business practices!"

"I had ordered the wrong part number for my vehicle and the department let me know and provided the right part number for me to reorder. This was possible because an allowance was made to insert my VIN on the order. Will use again."