Zerorez Spokane 13110 East Indiana Avenue, Spokane Valley, WA 99216

"Tyler was on time, notifying me of his arrival time. He was courteous, wearing shoe covers to protect my hardwoods. He was encouraging and gave me directions and was very concerning about the slippery stairs. Tyler was awesome!"

"The person who arrived at my son’s house was very professional. I wanted to have some furniture cleaned so I could put slipcovers over the it. He listened to my request, cleaned the reclining sectional and was done within 1.5 hours. I’m very pleased with the results!"

"The carpet cleaning service today was exceptional and thorough. I appreciated the attention to detail and the time taken for a walk through before and after. I work from home and was not interrupted at all while working. The process is not loud and I was not distracted even though my office door was open. Thank you for doing such a great job! I will continue using your services."

"I had a very bad experience to begin with. I was TEXTED NOT CALLED at 7am on the morning of my appt ( my appt was 8-12) telling me they had to reschedule to 4-5 days farther than my original date. I told them I was unable to have this completed any other day than that day as this is a rental and the keys were being turned in the next day. They continued to tell me there was nothing they could do and when I asked for a manager I was told a manager didn’t work on the weekends and one would call me Monday. I absolutely refused this and told them I had the appt scheduled for 2+ weeks and that they had to come that day no matter what. I asked that they cancel someone else appt that didn’t have a RENTAL as my cleaning was time sensitive. They still refused. After calling the office and getting the same info about no manager, I was highly upset as there should ALWAYS be a manager to reach out to even on weekends. I was called or texted at 930 saying they could have a technician there by 10am. Dominic showed up before 10am he was very nice very efficient and completely understood my frustration. He completed 3 bedrooms in under an hour and did an amazing job! I would highly recommend Dominick to anyone using this company! As far as the company goes, you should NEVER cancel an appt the same day unless it’s a true emergency. When a customer tells you the reason is time sensitive this should be taken into consideration, if you do have the need to cancel an appt the same day YOU CALL NOT TEXT! I didn’t get the text message until almost an hour later because text message notifications are not as loud as a phone call. So in the future CALL FOR CANCELLATIONS NOT TEXT. Videos attached of the work Dominick completed!!"

"I made an appointment with Zerorez at the Spokane County Fair, and had our ducts cleaned on Friday. We had three main issues: 1. They moved my appointment and then stated the Fair promotion had expired so they couldn’t honor the discount. That’s when I should have walked away, but we gave them a chance to make it right. They agreed to the discount and sent us an updated quote. AFTER services were rendered, they said there was a “misunderstanding” and they weren’t supposed to give us the full discount after all. After much back and forth, they honored a *portion* of original quote. 2. They claim to clean the ducts “without dusting your home in the process.” The tech didn’t cover the vent in the kitchen until my husband pointed it out. Unfortunately, the kitchen had already been covered in a coat of dust. 3. I decided to change the vent cover in my office and could not believe what I saw. There were toys, a piece of wood, a screw, pieces of carpet, and caked on dirt in plain sight in the duct. I know the tech didn’t simply miss that duct because he left his flashlight right next to it. We have been left with a bigger mess than before the duct cleaning. Don’t throw your money away like I did."