KAY Jewelers 4750 North Division Street, Spokane, WA 99207

"So got here at 10 am like there website said they were open on Thursday. Still aren’t open at 11am. Maybe Kay jewelry needs to update their website and get it together."

"I went into Kay jewelers to purchase a new necklace to replace the one that my deceased grandmother had given to me for my 13th birthday. It was a sad moment because I felt like I was losing a piece of her because I was replacing the necklace. I showed Samantha the necklace and she helped me to find something similar. After no luck and being heart broken she had brought up having my original necklace refurbished to its original state. Like the day I received it. It was extremely emotional. Samantha brought up having my grandmothers birthstone set into the necklace as the replacement stones and I just knew that my grandma would have loved that. Samantha went above and beyond on listening to what I wanted. I am so excited to have an updated refurbished necklace in remembrance of my grandmother. Every time I look at it I will forever remember the day she gave it to me and the day that I returned it to her by adding her birthstones to it. Every worker at Kay’s made me feel like family and took my considerations into account. And they all made this happen for me. I will forever smile when I look at my necklace now."

"My boyfriend bought me a promise ring from here, but it was too big so we took it back to get it resized. I was told it would be ready in 2 weeks, well it’s been 2 weeks and still nothing. I went on the website to see where it’s at, and they haven’t even started working on it yet. In no way should this take longer than 2 weeks. It now says it’ll be ready in a week but I just don’t know when i’m going to get it. Like i said this should not take this long for a simple resize."

"Assistant Manager Ashley is highly professional and has a warm personality that made me feel "right at home". She is highly knowledgeable about the background information of the diamonds and was creative in presenting options to choose from. I had an excellent shopping experience. Thank you Ashley!"

"My husband and son came into buy my Christmas gift. They decided on Winnie The Pooh Disney Treasures Garnet Balloon necklace. They did not recieve any Disney packaging with certificate of authenticity... just a generic plain black case that was broken inside a silver box. They purchased the lifetime warranty and were not given any pamplet. They found the matching earrings for my birthday this month at a Kay Location in Oklahoma City via Kay.com and they were purchased over the phone and sent UPS. It was $106 and we received Disney packaging, certificate, all receipts, bonds and even a coupon with a thank you card for our business. Extremely disappointed in the in person service my family received at this location."