Emergency Pet Care

"We have had several experiences using them for our dogs. They are always on top of communication with what is needed and what they can provide and the cost. Thank you for running such a reliable business. You hope you never have to go here and yet when we have it's always been as good of an experience as it could be."

"Intentional cruelty beyond understanding. My mama is 80 years old. Her cat, Spencer, has been her best friend and companion for over 9 years. She called me at 2am hysterical saying Spencer might be dying. When I picked them up his breathing was very slight. Although I knew the stories about Emergency Pet Care, it was very close and open 24 hours. At the time we felt they were our only option. When we arrived, all was good. They took him back and informed us he had pneumonia and would need to stay one or 2 nights. We believed what we were told until the next day when Annie Bowes called me. She said Spencer was suffering with only a 30% chance of survival. She suggested more x-rays and having them sent to a specialist (There happens to be a specialist who shares her office space). Sadly, we don't have thousands of dollars, so I said I would bring my mom right in to say goodbye. When we arrived, the nightmare began… The attendant was cruel, mimicking my mom's words with a sarcastic tone… "oh, you want to see your dying kitty?", she said it more than once. She got frustrated and blurted out there was NO DOCTOR ON DUTY..... WHAT??? This emergency pet care clinic does NOT HAVE A VET on duty at all times to watch over our beloved pets in critical care or rushed in for emergencies? We got extremely upset and acted in ways that we normally would not. That was the first time I have ever heard my sweet mommy say curse words. So, they kicked us out into the parking lot and both parties called police. The policeman agreed to escort my 80 year old Mama inside so she could say goodbye to her companion of over 9 years. They said NO!! They gave her two choices… either euthanize Spencer without her seeing him one last time OR they would being him to the parking lot, off oxygen, while gasping for air and suffocating to death. We had no choice but to have them euthanized. They called and asked if we wanted his remains brought outside. I said yes and we waited and waited and waited. They finally called and demanding payment before remains would be released but ordered me to sit in my car before they would discuss anything and promptly hung up. It was bizarre. I said, that’s enough of their games, demands and abuse while my mom suffered. I took her home. IT GETS WORSE… Annie Bowes called me the next day and stated Spencer had been suffering all night and my mom could come in and say goodbye now. WHAT???? More bizarre behavior. We had been waiting for his remains the previous day!! My Mom had already been grieving Spencer all night! I did not have the heart to tell her he was suffering the previous day and night while we were grieving his death. The final kicker… they charged my card $1700 without final authorization after they had assured me they would not do that because I told them we were splitting the cost. That place is a SHADY SHOP OF HORRORS!!"

"I had to take my Jack to the hospital after he had been in a fight. We have been here many times with our animals and love it. The Dr. Is amazing as well as all the staff. We live in Washington and drive out of our way to take our pets here! My Jack is doing awesome and on the mend. Thank you"

"They were so caring and compassionate. We had to rush there just before midnight on a Sunday night. It was time to say goodbye to my fur baby. The staff took very good care of him. I was able to stay with him the entire time. They didn't rush me at all. I am so thankful for them. They were there at the hardest part of being a pet owner."

"I came from out of town with my new best friend and support puppy, that unfortunately had his left eye scratched by a cat. At first I thought that they were not going to help me out, I won't get into that part. But what I will say is that these folks care, I had never had to bring a pet in before so I just asked if they could patch him up. When told no I kinda freaked out. But they set me at ease and helped me out so much I'm proud to have taken my puppy there. I have a appointment at a vet here in Ellensburg on Monday to see if he will have to lose that eye"