Family Physicians

"My personal experience over about a 2 year period. On average I spend 10 to 15 minutes on hold just to schedule an appointment. There is zero tolerance for being more than 15 minutes late, even if you have a 30 minute appointment for a 15 minute visitation. Sometimes they are very slow or don't send your prescriptions. And I can't count the number of times they have told me a specialist / referral was going to call me to set up an appointment, and they never call. (I don't block spam and I answer all my calls.)"

"I've been a patient there for 23 years. Apparently my doctor retired, however I was never given notice of this. I had referred several friends to the clinic, including a co-worker. My co-worker, who has been a patient there for 3 years, received a letter and personal phone calls asking if she would like to move to a different doctor within the practice. When I called to try and transfer within the practice, I was informed I could not because I didn't place myself on a waiting list. I don't know how I would have known to do that considering I was never informed. If that wasn't bad enough, my co-worker (patient of 3 years) just received a personal phone call asking if she would like to be a new patient with one of the new doctors coming to the practice! So I called and asked again if I could be transferred, they informed me that I couldn't be a patient of one of the new doctors because they are full. I would love to find out how the practice picks and chooses who they will allow to stay as a patient, and receive letters and personal phone calls and who they don't care about keeping. 23 years I have been a patient! I have great insurance. I am going to find out how they have been picking and choosing. More to come."