On Tap Credit Union

"See update at bottom. Their atm took my money and reported an error. I did not get my money back and it did not get counted towards my account. My bank is not involved as a transaction never went through. But on tap keeps pointing fingers at my bank when theirs is the one that ate my cash. I have receipts from their atm. They took down my info when I talked to them in person and I haven’t been called or emailed it’s been 2 weeks. Also On Tap, DO NOT reply to this review with the “we’re sorry please call our call center”. I’ve called 8 times now. And been in person. On Tap keeps pointing fingers and will not take accountability for their atm taking my cash. And now looking at other low star reviews, seems like this bank is not helpful. Update: their branch manager is the saving grace of this place. Without him listening and doing everything he could to help I would’ve been out money. This doesn’t negate the poor communication with tellers losing my scanned receipt copies and taking down my info and seemingly tossing it aside or lost it? As well as only way to get ahold of someone is call the call center. They really should have specific numbers for each branch when you need help from that specific branch."

"I have been a customer for years and recently applied for a new loan. The whole process was very smooth from online application to in person signing. I appreciate that all of the staff members were both helpful and friendly while working with me. It's nice to have a local credit union that doesn't have the big corporate feel of other large banks."

"Aryana worked so hard for me to get a refinanced 12 year fast track loan closed! It was a special case and appreciated all her hard work. Kyle help me close my loan and open some new accounts which will help me grow my money. Everyone is friendly and interior is clean and organized."

"They will put a fraud alert on your card and lock it for just about anything. Then it’s pulling teeth to find someone to unlock your card so you can use it again. I don’t want the bank deciding when to lock my card! It’s MY money!!! Sitting here waiting on a Saturday early morning for the damned credit Union to open so they can unlock my card after deciding it was fraud for me to pull out $100 from an atm. This is just stupid. There should be a 24 hour number to call if you are going to play big brother and lock me out of my account! This place used to be great when they were coors. They went downhill and became to corporate when they rebranded to On Tap. Do yourself a favor and find a different credit Union to do business with. It’s just not worth the hassle."