U.S. Bank Branch

"James Saul-Laughlin here. Andrew Anderson is a champion banker with a heart and a desire to communicate details. The best service experience at any bank I have ever encountered. 58th Avenue in Arvada, Colorado. Well done, sir! Business account and personal accounts done."

"Business account with US bank for 25+ years. Finally had enough nonsense, we will be switching to Key bank. Always a long wait, never get back to you when they say they will, almost every time I go here there is an issue. As a formal teller, I'm not sure what their excuse is. Get it together. I will say the location in Golden is pretty decent."

"Too slow. Never enough help. Just watched an employee come out of an empty office, look at the line and walk around but not open a new line. Drive thru is a joke so I always come in to the lobby. I hate that my employer banks here. I would NEVER bank here personally. Faster for me to drive to a different branch 15 minutes away, then this one that is so near my job"

"Absolute garbage bank. Expect them to take forever to process anything. Only choose if you love waiting on pending money at almost twice the time of other banks. I've had this bank for years and I'm finally getting around to switching. Can't take their delays anymore. Barely competent banking for sure. Choose anything else. Online banks tend to have better offers anyway."

"June 24, 2019--Opened a business account, without any KNOWN transactions pending on the account July 1, 2019---Charge for $50 August 1, 2019---Charge for $10 Both transactions charged me be overdraft fees of $36 (One fee of $10 was reimbursed); I later find out I was billed for a card reader that I did not authorize to have at all, I inquired about one but I DID NOT AUTHORIZE anyone to receive one. I did receive a card reader and did all of the steps to return it to the bank that BLINDLY sent it to my house--this is where the charges originated on my account. I did all of the calling to make my account normal again and still NO REFUND for the 1st transaction, the $50. I gave them adequate time, after I returned the card reader---a month ago. I have checked my account for OVER a month to see if the $50 was returned, but no luck. I then called on Saturday (21 September 2019) and had to immediately wait for 15 minutes to be hung up on by the operator. I returned the call immediately afterwards and explained the situation, the operator then explained that the branch manager, MARQUIS DAVIS would give me a phone call today---no phone call was made on his end. I called back today at approximately 4:30pm and another operator informed me that he (MARQUIS DAVIS) would call me back---nothing again. BE CAREFUL OF THIS PARTICULAR BRANCH, BECAUSE I AM SURE THAT I AM NOT THE 1ST--I will find a new bank for my business transactions!!! Thanks for taking care of your fellow Veteran!!"