Northwest Family Medicine

"My first and only appointment with Ms Hall was for an annual exam. She did absolutely nothing during the exam. Did not listen to my breathing/lungs or heart. I had to ask for the basic blood test. She did not order a mammogram, colon or bone density test. I complained of my ear plugging and she did not even look at it. I had injured my arm and found out later that she made no notes of it and wanted me to come back in merely to order an x-ray for it. It would be impossible to see what was wrong with a probable Deltoid muscle tear without an x-ray or MRI so why she refused to order one, I do not know. I guess just to get money for another useless visit. I told Whitney that I was depressed after losing my grown daughter w/young children to cancer. She immediately turned the conversation to all about her own problems without addressing any possibilities that might help me to better cope. After telling the staff manager, Margaret, that I had been told via text I would be switched to an actual doctor after reporting the poor service from Whitney, she said that they do not text and it must've been a robo response. I then sent proof with copies of the actual text messaging that I had an ongoing conversation with someone that was going to assign me to an actual doctor, which never happened. Margaret never acknowledged, apologized or helped in any way. Northwest Family Medicine is a terrible place and I would advise any and all to stay clear! Even the offices did not feel that crispy clean like one would expect from a good medical facility."

"They're all very friendly from the receptionist all the way to Dr. Kristen Paul! My husband and I love Dr. Paul and so glad that we found her at Northwest Family Medicine! The office is very accessible and the parking lot is clear from snow!.All in all it was a great visit!"

"I met with Dr. Paul for my 1st visit yesterday. I love her manner, she listened well and treated me with respect and kindness ( something lacking in the medical field in recent years). She seemed knowledgeable and thorough. I am glad I made the change to Dr. Paul and Northwest Family Medicine."

"I had my first visit yesterday and I was so impressed with the helpful front desk staff who walked me through my initial paperwork with such ease. The lobby/waiting area is the most comfortable and welcoming one I’ve ever been in. I was seen by FNP-C Sydney Disselkamp and I immediately felt her genuine caring personality, as well as her knowledge, as she asked me questions about my health and life in general, in order to get to know more about ‘me’. In my experience, I think these traits are mostly forgotten. It’s so refreshing to find this again. Five stars…without a doubt!"

"I had my first appointment with Whitney Hall yesterday. I finally feel like I found an office where I can be heard and get help with some health issues I’m having. I highly recommend her. The entire office staff is so nice. Natasha was the medical assistant and she was so nice and knowledgeable. Thanks for the amazing service!"