UPS Customer Center

"I wish I could give less than one star . These people are beyond the worst. They’ve received my package and returned it to the sender 3 times for no reason. I’m almost inclined to believe it’s on purpose. They need to fire someone at this friggin dump."

"For the fifth time they have left my package on top of my mailbox at the bottom of my driveway. As you can guess it was stolen. Thanks guy's"

"They can't deliver packages to your address. Actually, they can't figure out your address. They are quite weird. Poor answers when you drive there to pick up packages they should have delivered. About 40 miles round trip for me..... I paid for delivery and then you gave to do it yourself!"

"A middle aged blonde woman that was working today was rather rude a dismissive. I came to drop off a pre paid package and within 0.25 of a second of handing her the package she says “this is for usps not us” I said “oh not ups, ok thanks” she then said nothing and gave me a look as if she said “duh”. Upon arriving to usps I give my label a second look to not only see it says “UPS Mail Innovations Returns” on it. It also says in fine print at the bottom that I can bring it to my mail box, give it to a postal carrier, take it to the post office, or TAKE IT TO A UPS STORE!"

"I haven't personally been to the UPS center in Pullman, but I wanted to give a shoutout to the drivers that deliver on my street in Moscow. My boyfriend and I had tons of packages delivered recently and UPS is always fast, and efficient, and offers stellar service. I was trying to get our drink cooler out there before UPS delivered but they were too fast. I'll be sure to make sure I'm prepared for the next round of packages that will inevitably be delivered. Thank you for all that you do, especially this time of the year. I used to work for FedEx and now I always try to order packages that give priority to UPS. Thank you again for your awesome service!"