D.L. Evans Bank

"I walked in to get a cashiers check at the DT Boise Branch. Small line waiting for a teller, Chloe closed up whatever she was working on at her personal banker desk and summoned me over. Class act service! Thank you!"

"I have business, personal, and credit card accounts with DL Evans. Where to begin? The credit card system is down at least twice a month; I am unable to see or make payments via the app. The app is consistently broken and inconvenient to use. All the information is scattered across multiple screens (that take full minutes to load). I am unable to make transfers out of the bank unless I do an over-priced wire. When you do want to make a wire, there is only one person around the entire bank--if they're sick, on lunch, or vacation, you're SOL on that front. The business online banking department is an outright scam--if you're considering merchant services, go directly to Clover and skip them; they try to charge 3x the cost of the equipment and nickel and dime your transactions. The branch manager sits in his office all day and won't interact with a customer unless they have significant funds with the bank, begrudgingly answers the phone when called for help, makes no effort to make your business feel appreciated, and will delegate you to someone else if he feels the transaction isn't worth his time. The operations supervisor takes visible pleasure in denials and enforcing fees. Getting answers to basic questions about my business account is difficult because nobody knows which department to direct the questions to. Communication between departments is slow and cumbersome. Don't be surprised if you're called or e-mailed to re-sign something you've already invested time into completing. Unless you already know someone at the bank who will help you, I would suggest finding a different financial institution to build a relationship with. There is very little customer service training; when I'm on hold for more than five minutes and the banker picks up the phone by asking "Are you still there?", I get the impression they forget about me. On the surface everyone is very friendly, but the more time you spend dealing with these issues the more self evident it becomes that this bank is taped together with match sticks and chewing gum. The systems they use to process checks consistently goes down, duplicates, or doesn't register a transaction. Policy for mobile deposits is muddy and unclear, three people will tell you three different things. When a hold is placed on a check it makes your entire account go negative for a day; can't buy anything, go anywhere. The level of education amongst employees is staggeringly different; a vast majority of people I interact with either don't know how to do something and can't find the directions or attempt to complete my request and mess the whole thing up. On multiple occasions I've witnessed people pulling out huge paper binders and blundering through them to try to find a simple answer. This institution needs to significantly reinvest in their systems, interpersonal skills for their management team, and congruence in education across the organization. If I was you, I wouldn't bank here. They're interested in you if you're rich, but that's it. I have witnessed the branch manager and operations supervisor turn away 'disadvantaged' individuals simply because they're 'not the type of customer we are looking for' without any other criteria. For a bank that totes 'community involvement' as one of their values, that's completely unacceptable. From what I have seen, the upper and corporate management are so disconnected from their front line workers that they don't even realize what's going on. The CEO is a fantastic guy and treats everyone the same. It is a real shame some branch level employees do not embody those same values."

"Chloe was super helpful, very nice bank, and all the staff is great. Highly recommended."

"Chloe and the staff at downtown Boise were awesome to work with! Great customer service and follow up."

"I walked into the downtown branch one day to ask a question about my CD, and Kaylee Aguilar was my first point of contact and has remained my "personal banker" for every transaction since. She is responsive, friendly, and professional. I really appreciate how easy she makes everything for me (and my family). I will be moving more accounts to D.L. Evans and the downtown branch as everyone is so friendly and accommodating. I highly recommend you give them a try!"