Idaho Central Credit Union

"I hadn't been to this location in many years, it has grown a lot. I might have just gone at a super busy rush, but all 7 tellers were busy with customers as well as there was a line, and many cubicles were full of people working with associates. The line was worked through fairly quickly since so many tellers were present. They have multiple spanish-speaking tellers as well. My problem was solved quickly and expertly, my teller was very sweet"

"D positing personal checks for years into ATM. Now anything over 250 has a 2 day hold imposed arbitrarily.mobile deposit has no 2 day hold. But has a chance of problems arising. Punitive measure for giving you the physical check? I liked banking here because I was not forced to Interact. Was a streamlined process. The only reason is it's a 2 star is the staff is generally friendly. Whatever managerial person deployed this update is an absolute numpty."

"This credit union lacks integrity and knowingly breaks the law. They have harassed a customer by blocking him from accessing his social security income. Even after being informed that coming in to the bank would cause him great difficulty, they didn't care. When he did show up they broke every promise they made on the phone, made him stand there while they spoke on the phone revealing his personal information to everyone in the lobby, and refused to release his only source of income. He politely has requested to speak to the legal department and has been denied four times. They admitted on the phone that they know they have no legal right to keep him from his money has he has no debt with the bank, no loans, no outstanding account balance, yet they continue. He has had others try and advocate for him with no success. As soon as I let them know that we have filed a complaint with the Department of Finance they cleared the block on his account. They knew how to fix the issue for months, but did not communicate the steps he could take so that they could continue to break the law. This bank is not to be trusted."

"Not a day goes by where I don't thank my lucky stars that I had the wisdom to open an account at Idaho Central Credit Union on 3rd Ave. in Nampa. They offer great interest rates for CDs and saving accounts and have extraordinary customer service. The entire staff is friendly, competent, and thorough. I have had the good fortune to work with Loren B. who is an excellent financial services officer. She has a work ethic like we use to see in the “old days.” Loren has a deep knowledge of ICCU's banking protocol and has handled a myriad of financial transactions for me without a hitch. She is an absolute gem of a person and is indicative of the high level of customer service that ICCU delivers to its members. You cannot go wrong banking with ICCU."

"TIMOTHY WAS THE NICEST LOAN OFFICER EVER. THANK YOU. I’ve been under so much stress from the debt on my Apple Card that never seems to end. Timothy guided me through the whole process of applying for a loan, while at the same time answering all my questions and educating me on how everything works. Very friendly and warm person, really made my experience fantastic and placed this branch in a positive light (I really missed my old branch back in meridian where I lived). From a more general perspective of the branch, the lines are pretty long and this place is always busy, but the employees are quick to get things done and generally friendly. And of course, the more specified staff are great as well."