U-Haul Storage of Coeur D'Alene

"DO NOT GET HITCH INSTALLED HERE. They stripped the bolts that are supposed to hold the hitch, lost the bolt in the tire well, and then I had to go to a specialty weld store in Montana to get it done correctly. Now, my car cannot tow any trailers, and the hitch can only hold a bike rack, because of what this location did. We tried contacting them, and then had to go higher to corporate. Do your hitch yourself or get it done at a local place in CDA."

"Never rent from this location or region. If the tuck has any mechanical issues or emergency with their equipment trust that they will do nothing to make it right. Even the Region/ marketing manager Travis will not assist. Take your buisness elsewhere and save your self the headace and empty pocket book. Also, you'll be told its your fault for the breakdown and that the company is not responsible for making it right. They dont care about your business, just your money."

"Rented a pull behind trailer to move our stuff from Idaho to California. Loaded up the trailer and went to bed that night. Came out the next morning and one of the tires is flat. They came out and fixed dit but this significantly delayed our trip plans. Then, we ran into some vehicle issues in Oregon (not uhaul related), but had to upgraded from a trailer, to a box truck in order to tow our vehicle behind us. We were told we would be able to receiver a credit for the early return of the trailer (supposed to be going from Idaho to Southern California, and returned early in LA Grande, Oregon in order to upgrade to the boxtruck). However, nobody we spoke with could take responsibility for the refund of the trailer. We were to speak with the original destination scheduling Manger, who then told us to talk to the region we rented it froms scheduling manager, who then told us she couldn't do anything because it was returned already. On top of that, when we upgrade to the box truck from the trailer, they could only give us a 26' truck(we only really need 15' in order to tow) even though they had a 20' that the sales person was trying to coordinate for us. They then had us drive an hour and a half a way to get the auto transport trailer. The entire thing was a joke and the fact that 3 different regional scheduling managers could not give me an answer on receiving a refund/credit for the early return of our trailer is jsut sad. We would not have upgrade to the truck if we knew we wouldn't get a refund, as my total cost went from 440 for the trailer to 1100 for the truck (that was way too big and FAR beyond what we needed) and autotransport trailer. Not to mention the gas in the uhaul to drive and hour and a half away and back to get the trailer. Will likely consider Penske or another service in the future."

"The employees were knowledgeable and friendly. When we returned the vehicle, they were able to get us checked out in a reasonable amount of time, especially considering we were one of about 3 or 4 that came in at the same time. They almost had a blocking issue for the street, but the the guy helping us jumped to navigate the vehicles to a more organized line."

"5+ Stars for Bill. Bill was the only person in the very large yard on a busy Holiday weekend Sunday. Our 26’ Uhaul truck broke down moving from Boise to Alaska and was towed in night before so we were behind. While Uhaul roadside assistance was a nightmare Bill, who is older(~65), handled us with grace and kept equip moving constantly, never holding anyone up more than necessary and knew exactly what, when, and how to get things done, even when the manager inside gave misinformation. Manager did well, but Bill is the rockstar."