Mountain Brace Systems 248 South Cole Road, Boise, ID 83709

"My wife received a bill from this company not knowing what it was for. She called the number listed on the letter several times and left a voicemail several times. No one ever answers the phone, no one called back. The only phone call we've ever received from this company was an automated message directing her how to pay "her bill". It has been several weeks and the only contact they have made is to continue to send her a bill in which we still do not know what it is for given she has never had a brace."

"Im not entirely sure who this company is. I received a bill today for $137 , I also received an explanation of benefits from my insurance stating they were charge $ 920. The only thing I can figure is this is the cheep $20 Chinese made brace after a shoulder surgery this summer. This absolutely has my blood boiling as this is as the most ridiculous charge I have ever seen if this is infact the junk brace I was given."

"Was given a boot at my family doctor after rupturing my Achilles earlier this year and spent a good chunk of time in it. Received the bill a little while later and made small payments as I was able to. Was finally in a position financially to pay it off in full, so called today and was helped by Lucinda AKA Lucy. She was compassionate, efficient, caring, and did an amazing job. Please give her a raise or bonus or something because she really made my day as I’m sure she does with everyone else she helps out. Thank you, Lucy!"

"I needed a knee Brace after a snowboarding injury and Mountain Brace Systems was quick to get me in for a fitting. The two gentlemen who fit me (Kent and Perrin) were super knowledgeable and informative. Their customer service was also exceptional. I was very happy with my experience here. I hope I don’t ever have to come back (nobody wants an injury) but if I do, I know I’d be in good hands."

"I received a knee brace after my surgery. At first I was surprised the cost of the brace, so I called and spoke with Lucinda. She explained to me that the cost of brace went toward my insurance deductible (I should have gotten better insurance). After explaining my financial circumstances, she was able to give me a discount. I was very please with her customer service, she seemed to really care. What I learned from this experience is to always check the cost of what you will be charged before you have surgery and to realize that anything medical grade is probably going to be expensive."