KU Wichita Center for Health Care

"Their desk Receptionist DeDe does not need to continue working there. There has been a multitude of complaints on her and this office and she is still there. When you call she ask as if she transfers you but places e you on hold for 20+ Minutes until you hang up and have to call back then she doesn’t answer. She has not phone skills not front desk skills. She is always rude to minorities including myself , but when I wait in the lobby and see her interact with non minorities (white individual) she is happy and perky . She acts as if we are a bothersome to her. They need to get rid of her because she will be a complete liability . She would not help be locate basic information such as an address to my referral appointment and I had to drive all the way there just to get an adress because she kept playing with the phone . She is beyond rude . Next I will be going to corporate on her and if I have to go to the board I will. I will not be treated like this based on the color of my skin !"

"Was referred here by a friend. The resident I was seeing, was not willing to run tests. She had me repeat myself several times, wasn’t sure if she just didn’t understand what the technical term was, or if it was a lost in translation. When tests came back normal, she refused to do any more tests, stated the test that were received from another doctor’s office were going to be ignored entirely, because they do not recognize those results at KU. I had to advocate to have tests done, as the resident was saying, “Nothing is wrong with me,” , to stop taking medications that were prescribed by another physician, and alluding to I was making it all up. I went back to my physician, who worked with me to find another office who could help me."